13 days old
2017-11-092017-12-07

Workstation Support Analyst

Kansas City, MO 64105
  • Job Code
    587032

A member of the End User Computing (Desktop) team providing support for the end user's IT hardware and software needs. Responsibilities include:



  • Responding to and resolving End User Computing related incidents.
  • Responding to and fulfilling End User Computing related service requests.
  • Ensuring ticket details are appropriately documented within the ITSM tool.
  • Communicating and documenting regular status updates until incidents or service requests are resolved to the customer's satisfaction.
  • Working closely with other support teams (e.g. Help Desk, Data Center, IT Security, Application Support, External Vendors) to resolve incidents or service requests that may require additional assistance.
  • Performing imaging and installation of net new or replacement workstations.
  • Developing End User Computing documentation, including relevant knowledgebase entries, so that other team members, Help Desk personnel and even customers can resolve related incidents and service requests.
  • Performing asset and configuration management processes as it relates to End User Computing related hardware and software.


Job Requirements



  • Experience supporting various hardware products, including Desktops, Laptops, Tablets and Mobile Devices
  • Experience providing both remote and in person support.
  • Working knowledge of common operating systems and software applications
  • Excellent critical thinking and problem solving skills with the ability to resolve issues in a complex environment
  • Exceptional Customer Service Skills.
  • Provide support for MS Office products, desktop support issues, and printer issues


Education/Minimum Experience:



  • Previous experience providing End User Computing related support (1 year preferred)
  • Preferred experience with ServiceNow or similar ITSM products
  • MS Office Support experience

Categories

  • Information Technology

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Workstation Support Analyst

Randstad Technologies
Kansas City, MO 64105

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Workstation Support Analyst

Randstad Technologies
Kansas City, MO
US

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