13 days old

Workstation Support Analyst

Kansas City, MO 64105
  • Job Code

A member of the End User Computing (Desktop) team providing support for the end user's IT hardware and software needs. Responsibilities include:

  • Responding to and resolving End User Computing related incidents.
  • Responding to and fulfilling End User Computing related service requests.
  • Ensuring ticket details are appropriately documented within the ITSM tool.
  • Communicating and documenting regular status updates until incidents or service requests are resolved to the customer's satisfaction.
  • Working closely with other support teams (e.g. Help Desk, Data Center, IT Security, Application Support, External Vendors) to resolve incidents or service requests that may require additional assistance.
  • Performing imaging and installation of net new or replacement workstations.
  • Developing End User Computing documentation, including relevant knowledgebase entries, so that other team members, Help Desk personnel and even customers can resolve related incidents and service requests.
  • Performing asset and configuration management processes as it relates to End User Computing related hardware and software.

Job Requirements

  • Experience supporting various hardware products, including Desktops, Laptops, Tablets and Mobile Devices
  • Experience providing both remote and in person support.
  • Working knowledge of common operating systems and software applications
  • Excellent critical thinking and problem solving skills with the ability to resolve issues in a complex environment
  • Exceptional Customer Service Skills.
  • Provide support for MS Office products, desktop support issues, and printer issues

Education/Minimum Experience:

  • Previous experience providing End User Computing related support (1 year preferred)
  • Preferred experience with ServiceNow or similar ITSM products
  • MS Office Support experience


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

Featured Jobs

Career News

Share this job:

Workstation Support Analyst

Randstad Technologies
Kansas City, MO 64105

Share this job

Workstation Support Analyst

Randstad Technologies
Kansas City, MO

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast