14 days old

Wintel SME

London, England EC1A 4
  • Job Code
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The role of IBM Service Assurance Team (ISAT) Wintel Subject Matter Expert (SME) is a critical client-facing technical engineering role. There are 2 primary objectives from the ISAT team: #1 Service recovery during critical Client-Impacting outage Events, #2 Proactive Technical Health Checks (THC) of client services with the object of identifying deviations against best practices and risks within client environments. The secondary aspect of this role is the identification of pervasive problems across the wider client-base, identifying opportunities to built automation to detect and remediate these deviations.

With functional reporting into the ISAT Team Squad Leader, the Wintel SME role is a technical Subject Matter Expertise role, requiring proven and significant subject matter expertise during Client Impacting Events (CIEs) and THCs. The Wintel SME will be able to authoritatively demonstrate technical depth across Windows versions and also have strong skills in Active directory.. The Wintel SME will have demonstrated leadership of a team of Wintel Administrators, and the ability to work with platform SMEs.

Required Professional and Technical Expertise
Deep Subject Matter Expertise in Wintel, including Active Directory - 7+ years
Technical Leadership Skills - 5+ years
Strong Communication and Documentation Skills
Fluent English (Spoken and Written)
Flexibility to Travel 50%+
Flexibility to work extended hours as necessary

Preferred Professional and Technical Expertise
Vendor Certification (eg. Microsoft, etc)
Subject Matter Expertise in other Wintel technologies (eg. HW, Virtualisation, AD, Authentication etc)
Subject Matter Expertise in Active Directory (Management and Design)
Bachelor Degree
Subject Matter Expertise in additional technical disciplines (eg. Cloud, Security, etc)
ITIL Process Certification
Languages other than English

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-09-01 Expires: 2019-10-01

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Wintel SME

London, England EC1A 4

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