11 days old

Vessel Support Specialist

Channelview, TX 77530
  • Job Code

We are currently seeking a Vessel Support Specialist for the Channelview, TX area. You will be providing computer support for all vessels and designated charter vessels.

Job Responsibilities:

  • Review, diagnose and resolve vessel IT requests and / or incidents in a timely manner
  • Travel to boat(s) via company provided vehicle or airfare on short notice when requests / incidents cannot be resolved remotely
  • Install and troubleshoot vessel PCs, aircards/routers, cabling, and associated communications equipment
  • Timely and accurate data entry into trouble ticketing system. Escalate detailed tickets to appropriate personnel when necessary.
  • Provide timely and accurate information and reports to management levels, summarizing problems and solutions.
  • Will participate in service desk and vessel On-Call rotation for after-hours support when required
  • Will be the local point of contact for all server, network, and software development issues
  • Serve as mobile coordinator for assigned shore and vessel service area
  • Research, evaluate, test, and deploy technology solutions as needed by vessel operations


  • Ability to educate vessel personnel in how to avoid / resolve similar problems in the future
  • Ability to comprehend technical materials and train on peripheral equipment
  • Must be an excellent drive and have a valid driver's license
  • Must be able to obtain a TWIC (Transportation Worker Identification Credential) card
  • Three (3) or more years' experience and proficiency in desktop support
  • A+ Certification or equivalent
  • Hands on experience running cable and crimping connections
  • Strong customer service skills and personal motivation
  • Skilled using / troubleshooting the following:

    1. Windows XP & Win 7
    2. MS-DOS
    3. Microsoft Office
    4. Upgrading and repairing PC equipment and other hardware
    5. Adding memory, replacing motherboard, drives, PCI cards, air cards
    6. Satellite communication & cell data devices and antennas (plus running cable)
    7. Vessel electronic charting software
    8. Active Directory
    9. File and Print services
    10. Knowledge of Microsoft SCCM, networking technologies, antivirus tools, and server rack management is a plus


  • Customer Service

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Vessel Support Specialist

Randstad Technologies
Channelview, TX 77530

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Vessel Support Specialist

Randstad Technologies
Channelview, TX

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