5 days old
2017-11-132017-12-11

Vendor Manager

Mountain View, CA 94043
  • Job Code
    587532
  • Payrate
    $59 To $66

Overview


The Google Localization team is the central organization responsible for Translating, Validating and Regionalizing all content to support Google's products in 117 languages, covering 189 countries. Content ranges from marketing materials, help, UI, to legal and ads. The Localization team supports Google's extreme pace of innovation and feature launches, working across multiple internal departments around the world. This means that the Localization team members need to be proactive, motivated, organized, responsible, and able to work independently in a fast-paced, multi-cultural and team-oriented environment.


As Localization Manager, you will manage the overall relationships with our Localization service providers, including translation, review and other language-related services, as well as technology and workflow aspects. You will manage the day-to-day relationships with the service providers, contribute to the Vendors strategy and build all necessary internal and external relationships to make sure that Google has the best Vendors' portfolio delivering translations that create a truly genuine local experience for our users.


Successful Google Localization Vendor managers have the ability to build strong relationships with internal teams to understand the needs of the business. Also, they are capable of building long-lasting relationships with Vendors, assessing their strengths and weaknesses, measuring their performance, and supporting them so they can deliver the best quality Google users are expecting.


Main Responsibilities:


- Supervise Localization Vendors to make sure they are compliant with SLAs and KPIs. This means, leading weekly meetings with Vendors and Google's Localization team members to address issues, project action items, quality concerns, operational tasks etc.


- Set up Project Plans and serve as Project manager for all necessary initiatives where Localization Vendors are required to participate and deliver results.


- Document the operational steps required to roll out initiatives/programs that involve Google Localization teams and Vendors.


- Create, publish and manage Vendor communications and Internal communications to make sure all team members are aware of status of projects, initiatives, contract changes etc.


- Track, manage, and resolve vendor escalations & action items.


Responsibilities:


- Collect all necessary information from Google Localization team for an RFI/RFP from existing or potential vendors


- Incubate new Vendors for the Localization team, create, implement, measure and report on Vendor pilots


- Capture feedback/best practices from Vendors to share with the Google team.


- Collaborate in Vendors training


- Create strong relationships with Internal Localization teams to capture feedback around Vendor performance and overall initiatives.


- Develop a strong relationship with the Google gTech Contracts team to provide all necessary information to create/update/renew/negotiate contracts with existing or potential Vendors.


Minimum Qualifications:


BA/BS degree


5 years of work experience in an entrepreneurial environment, or working for a Fortune 100 company with international commercial operations serving consumers


5 years experience working with vendors and managing relationships with clients/suppliers.


5 years of proven experience managing WW Programs with cross-functional scope and clearly defined KPIs


Experience setting up Program/Project metrics and reporting to senior management


Experience creating/updating contracts and SOW with vendors


Strong written and verbal communications


Localization industry expertise


Preferred Qualifications:


Localization experience with a tech company

Categories

  • Information Technology

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Vendor Manager

Randstad Technologies
Mountain View, CA 94043

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Randstad Technologies
Mountain View, CA
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