4 days old
2017-11-202017-12-18

User Researcher, UX Specialist

Raleigh, NC 27606
  • Job Code
    586048

Randstad Technologies is seeking a User Researcher to assist out client in the design of highly functional and intuitive web base applications. This is a contract position located in eth Raleigh/Durham area.


Summary


The Senior User Researcher is a key figure in business units and product teams, working to generate the feedback and insight needed to understand customers and deliver what they need. They generate new and useful user insights and translate these into features and actions that allow products to be iteratively improved.


User researchers are highly experienced in a range of methodologies that reveal actionable customer insights. They have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence. They are confident in explaining user needs to stakeholders whatever their level of seniority, and act as a brave and persuasive advocate for those needs both within product teams and the wider business. They are expert at working with data throughout the UX/design continuum, from the requirements gathering stage through to design and release to market.


Key roles and responsibilities


LEAD RESEARCH AND DELIVER ACTIONABLE INSIGHTS


Propose, plan, facilitate, moderate, and analyze results from user research, focus groups, usability testing and market research to cover both user behavior and attitudes


Leads the research process from developing recruitment briefs and discussion guides through to test moderation, analysis and report writing


Conducts research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring the user need is fully translated into design)


Works closely with business units, Product Owners, Product Managers and UX Designers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material


Works closely with designers and developers to turn research data into actionable product requirements that feed into prototype development, and influence product direction


Designs, scripts and analyses ad-hoc quantitative and remote studies using internal software licences


Manages ad-hoc qualitative/quantitative research projects such as concept development, visual identity and customer experience mapping


Applies knowledge in human factors, ethnography, and the user-centered design process to product and service design in an iterative development environment


Presents findings and related design/business recommendations and customer insights to the teams including senior strategic decision makers


VOICE OF THE USER


This individual will act as a UX evangelist that helps educate and guide strategic user experience initiatives that continuously promote a user-centric design approach


Informs and influences the broader product development teams to implement solutions that are best for the user in the context of overall business drivers, goals and vision and participates in the iterative design process


PROJECT ROADMAP AND ROLL-OUT PLAN


Collaborates with product teams to ensure research is integrated into development and associated delivery dates


Informs and influences the broader product teams to implement solutions that are best for the user in the context of overall business drivers, goals and vision


Supports product direction and the need to act by identifying the main issues in complex problems even when knowledge and data are incomplete, and by understanding stakeholder expectations and business strategy


Promotes innovation and creativity when it adds business value


Establishes how the business area compares to internal expectations and industry best practice and identifies necessary improvements in plans


COLLABORATION


Great communicator who takes a highly visible role in the team building trust and team engagement


Collaborates with different team members even when there is pressure to ignore different perspectives


Actively builds and maintains a network of colleagues and contacts to achieve progress on objectives and shared interests


Effectively manages team dynamics when working across internal boundaries


Actively involves other relevant team members to deliver a business outcome through collaboration that achieves better results for customers

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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User Researcher, UX Specialist

Randstad Technologies
Raleigh, NC 27606

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User Researcher, UX Specialist

Randstad Technologies
Raleigh, NC
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