4 days old

User Researcher, UX Specialist

Raleigh, NC 27606
  • Job Code

Randstad Technologies is seeking a User Researcher to assist out client in the design of highly functional and intuitive web base applications. This is a contract position located in eth Raleigh/Durham area.


The Senior User Researcher is a key figure in business units and product teams, working to generate the feedback and insight needed to understand customers and deliver what they need. They generate new and useful user insights and translate these into features and actions that allow products to be iteratively improved.

User researchers are highly experienced in a range of methodologies that reveal actionable customer insights. They have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence. They are confident in explaining user needs to stakeholders whatever their level of seniority, and act as a brave and persuasive advocate for those needs both within product teams and the wider business. They are expert at working with data throughout the UX/design continuum, from the requirements gathering stage through to design and release to market.

Key roles and responsibilities


Propose, plan, facilitate, moderate, and analyze results from user research, focus groups, usability testing and market research to cover both user behavior and attitudes

Leads the research process from developing recruitment briefs and discussion guides through to test moderation, analysis and report writing

Conducts research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring the user need is fully translated into design)

Works closely with business units, Product Owners, Product Managers and UX Designers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material

Works closely with designers and developers to turn research data into actionable product requirements that feed into prototype development, and influence product direction

Designs, scripts and analyses ad-hoc quantitative and remote studies using internal software licences

Manages ad-hoc qualitative/quantitative research projects such as concept development, visual identity and customer experience mapping

Applies knowledge in human factors, ethnography, and the user-centered design process to product and service design in an iterative development environment

Presents findings and related design/business recommendations and customer insights to the teams including senior strategic decision makers


This individual will act as a UX evangelist that helps educate and guide strategic user experience initiatives that continuously promote a user-centric design approach

Informs and influences the broader product development teams to implement solutions that are best for the user in the context of overall business drivers, goals and vision and participates in the iterative design process


Collaborates with product teams to ensure research is integrated into development and associated delivery dates

Informs and influences the broader product teams to implement solutions that are best for the user in the context of overall business drivers, goals and vision

Supports product direction and the need to act by identifying the main issues in complex problems even when knowledge and data are incomplete, and by understanding stakeholder expectations and business strategy

Promotes innovation and creativity when it adds business value

Establishes how the business area compares to internal expectations and industry best practice and identifies necessary improvements in plans


Great communicator who takes a highly visible role in the team building trust and team engagement

Collaborates with different team members even when there is pressure to ignore different perspectives

Actively builds and maintains a network of colleagues and contacts to achieve progress on objectives and shared interests

Effectively manages team dynamics when working across internal boundaries

Actively involves other relevant team members to deliver a business outcome through collaboration that achieves better results for customers


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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User Researcher, UX Specialist

Randstad Technologies
Raleigh, NC 27606

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User Researcher, UX Specialist

Randstad Technologies
Raleigh, NC

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