12 days old

User Researcher

Durham, NC 27709
  • Job Code
    244513BR
Introduction
Thomas J. Watson said it best: Good design is good business. Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities
The IBM Cognitive Applications team is seeking innovative and enthusiastic software engineering and design professionals to join our team building the next generation multicloud marketplace platform. If you love working with cutting edge technologies, dynamic and high performing teams, then this is the right next step in advancing your career. You will be challenged to design and develop cloud applications and services leveraging a wide variety of open source, machine learning, and commercial technologies aimed at dramatically expanding the reach of the IBM Cloud to millions of enterprise developers. Our focus on delivering performance and predictability for our customers' most demanding workloads, at global scale and with leadership, efficiency, resiliency and security is the cornerstone of our development model and will result in maintaining IBMs leadership position for years to come.

Are no and why two highly used words in your vocabulary? Do you find yourself wandering from me to we often? If so, then you know that enterprise software doesn't have to be boring. And designing enterprise software doesn't have to be boring either. The IBM Hybrid Cloud Design Organization needs a researcher who deeply cares about creating an experience-first culture today. We don't wait until we have to change. You will join this journey and work alongside many other designers and IBMers to tell the narrative of our company. You understand that the creation and destruction of paper and pixels always centers on one thing - humans. Our purpose is to be essential. Essential to our users. Essential to our colleagues.

ABOUT US
Join the first group of dedicated user researchers in IBM! We work within product teams and across entire portfolios to make IBM products better for our users. Our work includes activities like usability assessments, interviews, journey and empathy mapping, design studio sessions, surveys, and data analysis to uncover market and user needs and expectations.

The best thing about working in Hybrid Cloud Design is the people we work with. In joining our User Research team, you'll be in the company of established User Researchers.

Our group is made up of those with years of deep research expertise and brilliant hires using new tools and methodologies. We share our methods and tooling across IBM, and continually teach each other new and best practices.

ABOUT YOU
You're an experienced User Researcher with proven skills uncovering often unarticulated user needs and connecting those to business goals. Your insights will be used across the world by hundreds of thousands to build, deploy, and manage apps used by millions (no pressure!).

You should be passionate about identifying and connecting with our target users and becoming their advocate to influence our products to meet their needs.

You can collaborate effectively with product management, engineering, and remote teams. You can demonstrate leadership, technical curiosity, and tenacity. You're comfortable partnering with some of the leading technologists in the fields of cloud and cognitive computing.


Required Professional and Technical Expertise
  • Demonstrated success relating generative and evaluative research insights to core business goals
  • At least 7 years experience conducting research throughout the entire product development life-cycle
  • At least 7 years experience working with enterprise software (agile/continuous delivery desired)
  • At least 7 years experience managing projects involving cross-functional teams
  • Will be able to create a dendrogram on an etch-a-sketch with your eyes closed
  • Bachelors degree in Experimental Psychology, Cognitive Science, Human Factors, Human Computer Interaction, Anthropology, Sociology or related discipline


Preferred Professional and Technical Expertise
  • At least 4 years experience with cloud computing and open source technology


About Business Unit
At IBM Cognitive Applications, we build open applications that unlock the power of data for clients, partners, and developers. Running on top of IBM's unique Hybrid, Multicloud and AI infrastructures, these applications work across horizontal domains and bring our technology to life for end users. Cognitive Applications unit includes: Watson Customer Engagement, Watson IoT, Watson Media and Weather, Talent & Collaboration, and IBM Developer teams

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-09-10 Expires: 2019-10-10

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User Researcher

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Durham, NC 27709

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