13 days old

Unified Communications Engineer

Waltham, MA 02451
  • Job Code
  • Payrate
    $60 To $63

Unified Communications Engineer

*Candidates must have UC experience;

- Skype for business AS telephony experience not just client, server and backend configuration. Also not limited to chat and presence.

- Conference (dial in, Surface Hubs, A/V) experience

- Telephone (Cisco, Skype, Nortel, etc.) experience

- Network experience (Cisco, Aruba)

- Gateway configuration and management (Sonus, etc.)

Essential Responsibilities:

- Implementation and support of unified communications and messaging technologies needed for Skype for Business.

- Perform preventive maintenance and upgrades to ensure the Skype for Business services are reliable and running optimally

- Proactive monitoring Investigate, troubleshoot and resolve complicated technical issues as related to Skype for Business environment.

Qualifications / Requirements:

- 5 years of technical experience in configuration and troubleshooting in UC/ UCoIP /VoIP

- In depth design and implementation experience in Lync 2013 or Skype for Business 2015

- Significant experience working with the following technologies, as related to Lync telephony implementations

o Networking routing protocols, network gateways, firewalls, Session Border Controllers (SBCs)

o VPNs, MPLS, SIP Trunking, PRI Spans, Voice over IP (VoIP), QoS

o Active Directory, DNS, DHCP

- Experience with the deployment and support technologies including network switches, routers, firewalls, server virtualization, storage preferred

- Experience with the deployment and support technologies which include Telephony include Cisco VoIP, Voice Gateways, Session Border Controllers (Audio Codes), SIP protocol troubleshooting

- Experience with implementation and support of Office 365

- Experience with Monitoring Tools

- Experience with Microsoft PowerShell and PowerShell Scripting

- Knowledge of Packet Capture - Wireshark or Network Monitor

- Knowledge of Windows Desktop Troubleshooting

- Effective verbal and written communication skills; the ability to communicate effectively in all business relationships and various levels of management in a clear and direct manner.

- Strong interpersonal skills and teamwork traits; adeptness in working in close cooperation with teammates; ability to build solid working relationships across functional boundaries; the capacity to work through difficult issues in an effective, pragmatic fashion and to negotiate with tact and persuasiveness; ability to foster strong vendor and partner relationships

Candidates must have experience with Office 365 migrations and in depth experience supporting Office 365 solution components, Office 365 productivity server components and Skype telephony infrastructure components.

- Skills Exchange Server

- Skills Information Security

- Skills MS Active Directory

- Skills MS Exchange

- Skills MS Exchange

- Skills MS Office

- Skills Networking

- Skills PowerShell

- Skills Telephony


Job Requirements:

Active Directory, COM, er, Exchange Server, MS Exchange, MS Office, Networking, Powershell, Telephony

- Provide Lync and Client application administration and architecture support.

- Provide Exchange and Client application administration and architecture support.

- Perform MS Exchange 2013 Server administration and configuration.

- Perform Ironport AntiSpam Applications Administration and configuration; Group Collaboration tools administration and configuration.

- Adhere to Backup & Recovery policies & procedures for the messaging environments.

- Provide on-call support.

- Provide Tier II & III Support for Exchange, Outlook and Lync (Skype for Business).

- Perform other duties as required by management.


- Bachelor's degree from four-year college or university

- 5+ years of Information Technology experience

- Strong understanding and experience with Exchange 2013

- Strong understanding and experience with Lync/Skype for Business

- Experience with Windows 2008/2012 full-time administration and server management shares, domain topology, global/local groups, service accounts, disk administration

- Understanding of TCP/IP network topology

- Strong understanding of SMTP

- Strong understanding of ActiveSync and device support and configuration

- PowerShell and scripting experience required

- Strong candidates will have a Bachelor's degree in Computer Science/MIS as well as Technical certification(s)

- Strong candidates will have RightFax experience

- Strong candidates will have MCSA or MCSE certification in Windows 2008/2012

- Strong candidates will have an A+ certification

- Candidate must be able to effectively communicate in English (written & verbal)


  • Information Technology

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Unified Communications Engineer

Randstad Technologies
Waltham, MA 02451

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Randstad Technologies
Waltham, MA

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