17 hours

UC Delivery Analyst

Chantilly, VA 20151
Responsibilities

Work with the WAN provider, other agencies and components, contracted infrastructure service providers, network engineering and operations, and other delivery dependencies of UC services to ensure a quality service reaches the customer
Work collaboratively and provide guidance to the team on network infrastructure issues in real time, taking the lead on any network related issues that may occur
Perform continual operational monitoring of service delivery and provide constant real-time daily on-shift guidance to the rest of the Multimedia OPS team and field technicians as troubleshooting efforts impinge on operational capabilities
Create, maintain and make recommended changes to test plans and troubleshooting processes
Create, update and review all technical documentation, build guides, logical and physical topology drawings for accuracy, making updates and corrections as necessary
Be responsive and work on all critical/high-profile UC referred issues and tickets within 30min
Assist the UC Systems Administrators and Subject Matter Experts in real-time to enhance customer response and issue resolution
Communicate proactively and effectively with all stake holders, consumers, and dependent parties

Qualifications

This position currently has skillset equivalence to Cisco CCNP Routing and Switching certification, and a general minimum of 7 years of experience working within the IT field with a strong focus in UC support systems and inherent delivery & operational mechanisms. This position is expected to be responsive and work on all critical/high-profile UC referred issues and tickets within 30min, while all other issues have a 1hour response time.

Bachelors Degree and 7 years of analysis related to design, development, and integration of hardware and software to support large scale UC environments
Working knowledge of Netflow analysis, packet analysis, cloud and hybrid cloud technologies, Instant Messaging, switching, routing, firewall, wan balancers, traffic optimization, quality of service (QoS), Voice and Video transmission metrics, streaming technology, Cisco unified communications (UCS) configurations and operations, and UC applications to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols
Ability to use and interpret access control lists and Netflow collections from other tools
Strong focus in UC support systems and inherent delivery & operational mechanisms
Skillset equivalence to Cisco CCNP Routing and Switching certification
Working experience with implementing, maintaining, and troubleshooting Cisco IP Routing and Switched Networks
Excellent written and verbal communication skills
Proven experience with managing and using Dev Ops concepts
Experience with working in an ITIL framework to deliver enterprise services
Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Industry

  • Information Technology
Posted: 2020-02-27 Expires: 2020-03-27

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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UC Delivery Analyst

Perspecta
Chantilly, VA 20151

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