13 days old

TSS Client Availability Leader

Jakarta, JAKARTA RAYA 11710
  • Job Code

Your Role and Responsibilities
'This role provides clients with total account system support. The Client Availability Leader establishes, maintains and improves the client relationship regarding all aspects of the Maintenance and Technical Services (MTS) contracted services area as the representative of IBM. They clearly understand the client's business target, strategy, and requirements, and have the responsibility to improve client satisfaction. The Client Availability Leader maintains and reinforces the client relationship, improves the client satisfaction on availability services (maintenance service activities) and understands the client's industry, business, business plan, business strategy, and requirements. They propose and carry out the services that contribute to the success of the client's business. They have a fundamental role for the management of the MTS services contracts. They act as the single interface with the client for the readiness and the execution of the operations necessary to run the contract. They have a strong knowledge of the client environment and organization, and a solid experience in maintenance services. They ensure the management of agreed service levels covered through technical support by tracking of the maintenance operations and proper reporting of the client's maintenance operations, and implement action plans to improve service quality delivered to the client to ensure client satisfaction.

In addition, The position is responsible for leading a project team in delivering a solution to the client using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract. They have overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management. They are responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the client. They provide day to day direction to the project team and regular project status to the client.

Required Professional and Technical Expertise
Same as Job Desc

Preferred Professional and Technical Expertise
Same as Job Desc

About Business Unit

Your Life @ IBM

About IBM

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


  • Computers Software and Hardware
Posted: 2019-08-10 Expires: 2019-09-09

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TSS Client Availability Leader

Jakarta, JAKARTA RAYA 11710

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