26 days old

TRM4 Metrics and Business Intelligence Relationship Manager

Flagstaff, AZ 86004
  • Job Code
Job Description

The Team

Technology Operational Process & Data Management (TOPDM)

As a part of the Enterprise Information Technology (EIT) group, TOPDMs mission is to ensure IT Operations effectiveness by:

  • Supporting process and service maturity through consistent operational data governance, frameworks, practices, tools, methodologies, reports, metrics, measurements, analysis, and usage of all operational data required to run the business of technology.
  • Providing insights across WFs technology operations portfolio including 1.3M active assets, 4,600 applications, 400+ SORs, and 10k products.
  • Leveraging a shared data model, with Center of Excellences (CoEs) aligned to critical strategic programs/initiatives requiring significant expertise and agility to meet regulatory, leadership, and operational requirements.

The Position

The new senior business relationship management position will focus on supporting EITs Vulnerability Management Program, leveraging data from Qualys, VSS, Patch Compliance, Tanium, and other operational tools, to help drive better business outcomes and decisions through data-driven business analytics.

The leader will help deliver operational level insights through

  • Modeling
  • Ad-Hoc analysis
  • Prescriptive, predictive, and prescriptive analytics
  • Key Risk Indicators and Key Performance Indicators
  • Data visualization techniques

The leader will be accountable to collaborate with business partners, especially Enterprise Information Security, to develop and mature analytics capabilities in alignment with EIT business objectives.

The Candidate

In addition to the required qualifications, the successful candidate is one that gets excited about being at the forefront of driving change within the organization, and maturing the value we extract from our WF data. He/she will demonstrate effectiveness in building high performing teams, focused on driving business results through team member and partner engagement; contributing to the broad EIT strategy with a One Wells Fargo lens.

This collaborative leader must be capable of initiating action in others, and managing change. The role demands a persuasive, effective communicator who can position this shared services team as an indispensable business partner. It requires a leader with strong relationship management, influencing, and execution skills.

The role requires a sense of urgency, passion for results, and personal accountability for achievement.

The ideal candidate will be excited about being a part of a newly formed Business Enablement team with the goal of maturing the following areas:

  • Relationship Management
  • Intake Management
  • Requirement Management
  • Fulfillment Management
  • Inventory Management

Required Qualifications

  • 10+ years of technology delivery and relationship management experience with a client organization
  • 3+ years of experience creating executive level dashboards, analytics, and reports using advanced visualization tools
  • 5+ years of relationship management experience with business and technology partners
  • 5 + years of experience leading matrixed resources
  • 4+ years of experience leading stakeholder teams to design and develop strategies incorporating the use of data

Desired Qualifications

  • Relationship management experience delivering technology services between one or more internal technology organizations large internal lines of business
  • Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
  • Ability to analyze metrics and articulate data trends both visually and verbally
  • Ability to assess issues, make quick decisions, implement solutions, and influence change
  • Good analytical skills with high attention to detail and accuracy
  • Knowledge and understanding of data governance challenges and approaches: metadata, data quality, and data stewardship
  • Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals

Other Desired Qualifications
  • Ability to develop roadmaps and plans that encourage and drive actionable and measurable results
  • Experience delivering executive level business insights to help drive enterprise decisions
  • Management experience of a geographically dispersed team, team size of 5-10 direct reports. Experience hiring, developing, and mentoring team members
  • Experience mentoring and leading peers and less experienced staff.
  • Experience handling performance reviews and consistent feedback conversations.

Job Expectations

  • Ability to travel up to 20% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



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TRM4 Metrics and Business Intelligence Relationship Manager

Wells Fargo
Flagstaff, AZ 86004

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Flagstaff, AZ

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