20 days old

Training Specialist

Richmond, VA 23230
  • Job Code

Randstad Technologies is seeking a training professional with experience in the Mortgage lending industry to deliver training courses to a broad customer base. This is a contract to hire position that can be located anywhere in the Unites States


Core responsibilities will include the design, delivery and updating of training materials for customers and as needed projects.

Training will include courses for mortgage professionals new to the mortgage industry with no experience to residential lending terms, definitions, practices or guidelines to those who are proficient in analyzing more complex borrower profiles including: credit challenges, personal tax returns and validation requirements from AUS results.

Specific training may include Understanding the Mortgage Application, Understanding Credit Reports, Asset/Income, Self-Employed Borrower case studies, and Appraisal Underwriting.

Trainer will conduct webinars and in-person customer trainings requested through sales representatives as well as schedule, plan, and lead monthly webinars available for all customers.

Basic Qualifications

Advanced understanding of the mortgage origination process to include detailed knowledge of current GSE guidelines and loan programs.

Experience in mortgage underwriting to include analyzing appraisals, qualifying borrowers will all types of income, AUS results, collateral types, documentation requirements, and mortgage calculations. Must demonstrate knowledge of the following: 1084, Form 91, 1037, 1038, 1039.

Ability to distill key messages from advanced level bodies of industry knowledge to create and modify learning modules for basic understanding with applicable exercises and connect with participants to drive business results

Ability to review, digest, and incorporate company and customer credit policy and into new or existing materials in a timely manner

Ability to present to large audiences in various settings

Demonstrated ability in course curriculum development

Proficient knowledge of Microsoft PowerPoint, Excel, and Word

Ability to train in-person or via web tools

Experience and comfort with presentation tools such as Adobe Connect, Webex, Goto Meeting, Global Meet

Ability to adapt to a fluid, change-intense environment as part of a high-performance team

Ability to manage multiple projects with competing deadlines and stakeholders

Proficient in written and oral communication

Natural ability to develop customer rapport and deliver positive customer service experience

Ability to work efficiently and collaborate with a variety of teams, to include all levels of sales and customers

Bachelor's degree Education, Financial Services, or a related field

3+ years of mortgage industry experience

This position can be remote, but the candidate must be able to travel Tuesday - Thursday most weeks.


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Training Specialist

Randstad Technologies
Richmond, VA 23230

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Randstad Technologies
Richmond, VA

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