1+ months
2017-11-302018-02-09

Trade Services Representative

Singapore, Central Singapore 650634
  • Job Code
    14448BR-1
Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers. Duties may include: resolving complex inquiries and complaints from internal and external customers and upon escalation; processing complex transactions on-line; performing extensive research to resolve the complex customer problems; providing guidance and assistance to less experienced representatives either on the spot and/or via telephone; providing training on policies and procedures, new or enhanced services and/or procedural changes. May also cross-sell or refer products, review data and report trends to management, and project work,
  1. Handling internal and external enquiries by fax/email/phone
  2. Handling L/C and amendment advising, confirmation and related processing tasks including attending to customers and couriers over the counter
  3. Provide proactive and professional responses/updates including emailing payment advices and courier number to customers
  4. Search inbound swift for the receipt of L/Cs, amendments and advices
  5. Research, investigate and trace for complex enquiries
  6. Provide coverage for Logistics including tracing and follow-up actions acceptance, payment and providing customers with status updates; perform appropriate update in the back office system of record
  7. Discrepancy handling informing and explaining to customers; follow up for revised documents/disposal instructions
  8. Any other tasks as assigned by the Manager




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Trade Services Representative

Wells Fargo
Singapore, Central Singapore 650634

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Wells Fargo
Singapore, Central Singapore
SG

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