16 days old

Tier II Voice Engineer

Plano, TX 75093
  • Job Code
  • Payrate
    $80,000 To $90,000

Tier II Voice Engineer


The Network Operations Center Voice Engineer (Tier 2) is a carrier voice engineer supporting many customers on a shared voice platform. The position is responsible for maintaining a global unified communications network in addition to implementing new projects intended to expand and enhance the current infrastructure. This candidate will also be tasked with general network support including security, routing, switching, and other network related duties. The NOC Voice Engineer (Tier 2) is expected to have an understanding of voice and cloud products.

In order to apply for this position, you must have:

1. Experience with Session Border Controllers (SBCs)

2. Experience with Voice gateways and switching (Cisco, Adtran, Sonus, etc.)

3. Knowledge and experience with SIP


- Serves as the first level of network support to provide technical leadership and expertise for escalated network issues

- Works with the Service Implementation Team to complete preparations for voice installations.

- Works with customers to resolve escalated issues

- Maintains highest standards of technical expertise and customer service


- Demonstrated ability in Unified Communications, network support and network admin

- Troubleshooting abilities solving problems with data and voice networks

- Ability to work under pressure in a fast paced environment

- Demonstrated ability to effectively advise and counsel both managers and non-supervisory employees on sensitive work related issues.

- Demonstrated analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time

- Excellent Communication and Customer Service Skills

- Excellent Time Management Skills

- Excellent Planning and Organizing Skills

- Bachelor's degree from four-year college or university in computer science or a related field

- Understanding and experience working with voice related applications and protocols such as SIP, UDP, RTP, SDP and TLS.

- Experience working with Broadsoft voice platform is preferred and Acme Packet SBC

- Experience with packet analyzers (Wireshark)

- Minimum 2 - 4 years' experience working in LAN/WAN support role

Technical knowledge, for a variety of network topologies, in the following areas:

- QOS, prioritization, and MPLS network principals

- TCP/IP and UDP

- Routing protocols such as BGP, IBGP, and OSPF

- Network transmission at all 7 layers of the OSI model

- Hands on experience with Alcatel, Juniper, and Cisco router/switch platforms.

- Excellent written and verbal communication skills.

- Communicates clearly and in an understandable manor with a wide range of people such as subordinates, managers, customers, vendors, distributors and the general public. Projects good customer relations skills in both face to face and telephone contact.

- Broadsoft/Sonus Certifications a plus


  • Information Technology

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Tier II Voice Engineer

Randstad Technologies
Plano, TX 75093

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Randstad Technologies
Plano, TX

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