21 days old
2017-11-192017-12-17

Tier I NOC Team Lead

Plano, TX 75093
  • Job Code
    588565
  • Payrate
    $65,000 To $70,000

The Network Operations Center Analyst (Tier 1) Team Lead performs routine tasks to maintain network and server equipment while relying on instructions and pre-established guidelines to perform job functions.


Responsibilities



  • Utilize monitoring tools to proactively identify problems with systems, applications, and networks.
  • Provide excellent customer service while corresponding with customers via telephone and email.
  • Follow detailed instructions to perform advanced network break/fix functions.
  • Document all pertinent information within trouble ticket system.
  • Advanced network related projects including documentation of assets and physical labeling of server/network devices.
  • Contact internal and external customers proactively regarding service affecting outages.
  • Ability to be flexible and successfully respond to multiple work pressures, with a sense of urgency


Directly supervises 15 to 17 employees in the Network Operations Center. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work and resolving problems.


Qualifications



  • Bachelor's Degree in computer science or related field.
  • Advanced knowledge of LAN/WAN technologies and topologies.
  • Experience troubleshooting Enterprise-level Switches and firewalls
  • Advanced knowledge of Firewall Policies and blocking
  • Advanced ability to troubleshoot Quality of Service and settings
  • Core understanding of OSI Layers 1-7 with an emphasis on Layer 2 and Layer 3
  • Advanced knowledge of Network routing
  • Troubleshooting with various telecom circuits (T1, E1, DS3, OC3, etc.)
  • Excellent written and verbal communications.
  • Communicates clearly and in an understandable manner with a wide range of people such as peers, managers, customers, vendors, distributors, and the general public. Projects good customer relation skills in both face to face and telephone contact.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Tier I NOC Team Lead

Randstad Technologies
Plano, TX 75093

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Tier I NOC Team Lead

Randstad Technologies
Plano, TX
US

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