20 days old
2017-11-032017-12-01

Tier 2 Helpdesk support

Florham Park, NJ 07932
  • Job Code
    585953
  • Payrate
    $18 To $20

Responsibilities


The core responsibilities of the Accruals Specialists are:



  • Provide Tier 2 customer support
  • Be the subject matter expert
  • Review clients current policy and educate clients on their configuration options
  • Conduct correspondence with customers and representatives
  • Take detailed notes in CRM
  • Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities
  • Performs other related duties as assigned.
  • Conduct year end data manipulation and analysis for ADP Small Business Services.


Preferred Qualifications



  • Bachelor's degree preferred
  • Proven ability to produce positive results
  • A strong focus on Client Satisfaction
  • Strong Excel skills
  • Technical Skills, Must be Tech Savvy
  • Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner
  • The ability to collaborate and work in a team environment as well as the ability to work independently organize, prioritize and manage multiple tasks
  • Excellent analytical and time management skills
  • Excellent Communication skills both verbal and written
  • Attention to detail and process
  • Ability to influence and drive results
  • Demonstrated effective verbal and written communication skills
  • Open to learning new approaches and willingness to take direction
  • Ability to learn and work in a fast pace environment

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Tier 2 Helpdesk support

Randstad Technologies
Florham Park, NJ 07932

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Tier 2 Helpdesk support

Randstad Technologies
Florham Park, NJ
US

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