11 days old

Tier 2 Desktop Support

Charlotte, NC 28262
  • Job Code
  • Payrate
    $20 To $31

Desktop Support Technician

Provides Tier 2 IT support for end-user computing devices to all employees and contingent workers in multiple offices around the world.

Responds to incidents and requests within a ticketing system, providing resolution within a complex fast-paced business environment.

Deploys and troubleshoots end user computing devices including laptops, desktops, printers, and wireless devices that are aligned with business strategies and directions.

Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers.

Install, configure, and troubleshoot Mac/Apple based operating systems and proprietary applications.

Configures and supports remote including VPN client and connectivity.

Provides customer training and knowledge documentation.

Complies with and supports ITIL change-incident-problem management processes and work instructions.

Troubleshoots incidents and fulfills requests within established Service Level Targets.

Adheres to Desktop and End User Computing processes, procedures, policies, and job aids.

Provides a high level of customer service.

Interacts with business end-users, Service Desk, engineering, IT Information Security, and technology providers.

Receives little instruction on day-to-day operations and general instruction on new assignments from management.

Minimum Associates degree in Computer Science, Information Technology, or equivalent work experience and technical qualifications required.

Certifications preferred.

Minimum 4 year experience in an information technology technical support position providing computer support and break/fix services.

Experience in end-user support within a financial service environment preferred.

Experience in Service Desk or Customer Support role a plus.

Familiarity with Software Distribution tools such as SCCM preferred. Service Now a plus.

Experience with Windows OS, MS Office, Active Directory, Group policies, anti-virus software, Windows domain networking, local area networking.

Experience with wireless technology such as Android, iPhones, iPads, remote access software, wireless routers, personal firewall, VPN and Citrix.

Experience with current desktop, laptop, peripheral technologies.

Experience with Virtual Desktops, Office 365, Cloud supported systems.

Experience with imaging machines

Experience utilizing client remote control solutions.

Strong written/verbal communications skills, and possess the ability to interface with end-users effectively at all levels of the organization.

Ability to perform in a dynamic environment with changing schedules and priorities.

Ability to handle heavy volume of equipment deployments and collections

Workload may consist of 100-200 deployment/collection tasks and/or 25-30 desktop support incidents weekly

Physical ability to lift 30-50lbs on a daily basis

Previous Service Desk (level 1) experience a plus

Self-motivated and willingness to adapt to different roles within Desktop Support services.

Possesses a friendly, can-do attitude.

Always intrigued by how things are done. Questioning and challenging status quo.

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Tier 2 Desktop Support

Randstad Technologies
Charlotte, NC 28262

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Tier 2 Desktop Support

Randstad Technologies
Charlotte, NC

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