7 days old

Tier 1 Apple Service Desk Technician

Costa Mesa, CA 92626
  • Job Code
    581247
  • Payrate
    $40,000 To $50,000

Our client, a regional leader in corporate Mac OS and iOS technical support, has an immediate need for Tier 1 Service Desk Technician who has professional experience in supporting enterprise Mac/Apple environments. Candidates with Apple Certified Support Professional (ACSP) and/or Microsoft Certified Professional (MCP) certifications preferred.


The Tier 1 Service Desk Technician will have the opportunity to work on systems for large to midsize organizations. We are looking for a person that can multi-task and handle the unexpected. You will be engaged in remote support of our support clients, being the first line of technical defense for our user base.


You will be responsible for analyzing and resolving network-related server, workstation (desktop, laptop, notebook, smart phones, etc.), printer and application problems utilizing available resources.


Requirements:


Certifications Preferred: Apple Certified Support Professional (ACSP), Microsoft Certified Professional (MCP).


At least three (3) years of experience with troubleshooting, diagnosing and repairing computer hardware, printers, industry-recognized software applications and workstation operating systems.


At least one (1) years experience analyzing and resolving network-related server, workstation, printer, operating system and application issues in LANs.


Thorough knowledge of Mac OS X v10.8-v10.12, Windows 7 and Windows 10.


Apple Retail experience as Mac Genius a plus


Strong oral/written communication skills and superior interpersonal skills.


Ability to multi-task, work independently and in a team environment, focus on client satisfaction and exhibit continuous learning behaviors.


Have the ability to communicate with end users at all levels within a company.


Must enjoy being part of a team environment, willing to work on projects from start to finish in a professional and timely manner.


A high level of self-motivation.


Possesses an outgoing personality with a strong work ethic, drive and relationship building skills.


Organizational skills with the ability to prioritize and follow-up on multiple concurrent tasks.


Learn new applications and technologies on the market, as necessary.


Document all troubleshooting fixes, changes and updates performed.


Able to maintain strict confidentiality.


Regular attendance, consistently punctual, dependable and conscientious.

Categories

  • Information Technology

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Tier 1 Apple Service Desk Technician

Randstad Technologies
Costa Mesa, CA 92626

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Tier 1 Apple Service Desk Technician

Randstad Technologies
Costa Mesa, CA
US

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