13 days old

Telephony Systems Support Analyst

Saint Paul, MN 55120
  • Job Code
  • Payrate
    $36 To $40

Systems Support Analyst to provide senior level systems administration. In this role you will provide high level technical systems support, systems administration, and act as an escalation point where duties are varied. This position primarily supports telephony systems. The selected candidate will support highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or technical products and services in a Avaya, Java, and Windows environment. This candidate will act as an internal consultant regarding use of tools and process re-engineering to improve delivery, support and governance process execution. Assess changes for risk to production systems and assures quality, security, and compliance requirements are met for supported areas and create change/issue logs as well as analyze performance trends and recommend process improvements.

- Perform migrations from lower environments to production, lead upgrades, installations, and configurations.

- Evaluate or review queries to extract data, or perform limited programming to fine tune systems supported.

- Update and or author documentation and procedures.

- Troubleshoot network, hardware, and software issues while coordinating resolution with users, vendors and internal service groups.

- May coordinate project resources and provide guidance to less experienced analysts.

- Coordination and relationship building with Technical and Business partners.

- May also perform some leadership initiatives in support of the team mission.

Required Qualifications

-5+ years systems support analysis experience.

Desired Qualifications

- 7+ yrs. application administration or production support in a telephony (Avaya) environment

- Experience with owning and driving technical initiatives

- 5+ yrs. Application administration or production support in a Windows/SQL environment

- Undergraduate degree in Computer Science or related discipline

- Previous web application server experience which may include Tomcat, WebLogic, IIS

- Business process improvement experience


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Telephony Systems Support Analyst

Randstad Technologies
Saint Paul, MN 55120

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Randstad Technologies
Saint Paul, MN

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