13 days old
2018-01-052018-02-02

Telecom Engineer

Rockville, MD 20850
  • Job Code
    580559
  • Payrate
    $48 To $51

Overview:


Randstad Technologies, a global and national leader in the IT Staffing and Services industry has an immediate need for a Telecom Engineer to sit onsite in Rockville, MD to join a highly talented and infrastructure support team.


Objective:


The main function of a Telecom Analyst is to coordinate and perform telecommunication moves, adds, and changes. This is a long term contract paying $50/hr.


Job Responsibilities:



  • A minimum of five years Aspect Call Center experience.
  • Experience with voice security firewalls, preferably SecureLogix.
  • Familiar with contact center technologies in general, preferably Avaya Aura Contact Center (AACC).
  • Experience with Computer Telephony integration (CTI).
  • Experience with Cisco and / or Avaya voice solutions.
  • Must be able to function as a member of a team with other contact center specialists; must be able to accept direction from those specialists.
  • Experience must include extensive work with the configuration, integration, implementation and deployment of all elements of a contact center solution including call flow, queue definition, agent skills, scheduling and reporting.
  • Must be able to understand and document business requirements for a contact center.
  • Strong verbal and written communication skills.
  • Will document issues and create documentation to support system.
  • Strong organizational skills.
  • Advanced experience with Microsoft Access and Excel.


Qualifications:



  • Associate's degree in a technical field such as computer science, computer engineering or related field required
  • 5+ years experience required
  • Experience supporting multiple hosted telecommunication systems; certification a plus
  • Experience managing small to medium projects
  • Excellent communications and customer service skills
  • Ability to use full Microsoft suite
  • Needs a general understanding of IP networking and routing protocols

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Telecom Engineer

Randstad Technologies
Rockville, MD 20850

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Randstad Technologies
Rockville, MD
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