15 days old
2018-01-042018-02-17

Technology Specialist

Bengaluru, KA 560043
  • Job Code
    23027BR-1

About Wells Fargo:
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortunes 2017 rankings of Americas largest corporations. Wells Fargos vision is to satisfy our customers financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About EGS (Wells Fargo India Solutions)


We are hiring for a position in EGS Delivery in India. EGS stands for Wells Fargos Enterprise Global Services. We are a critical component of the Wells Fargo strategy to leverage distinct advantages of a global environment. Legally, we are known as Wells Fargo India Solutions. Currently we are 10000+ strong team members with 3 locations (Chennai, Bangalore and Hyderabad) in India and 1 center in Manila.

LOB Overview:
WIMT Technology is seeking an experienced technical individual to join our Application Enhancement/Support team. Position will specialize in working with Technical partners to resolve problem tickets and adhoc enhancement and support related issues with Brokerage Common services applications which include services/applications related to .Net , Java.

About Role:

Duties will include working with technical partners to gain an understanding of systems and issues, Utilize diagnostic and other tools to monitor, maintain, troubleshoot and restore service or data to systems. Represent Core team in Project Scrum meetings and Root Cause analysis. Participate in application project implementations, maintenance, and upgrades. Its an enhancement and support role on 12/7 basis and need the team member(s) to be highly flexible.

Use best of judgment to make effective recommendations to management and peers. Will update and develop new documentation for departmental procedures. He should be a good team player. Individual should work well independently and as a member of a high performance team.
Required to carry an individual paging device and work periodic schedule on-call rotation (12x7)

  • Will act as an escalation point for Core production tickets
  • Coordinate various technology groups in order to solve issues or recommend solutions
  • Handle multiple concurrent tasks and assist in reprioritization of outstanding issues .

Required Skills:
5+ years systems support analysis experience.
Its an enhancement and support role on 12/7 basis and need the team member(s) to be highly flexible.
Application Support Experience, Diagnose Application Issues.

Application Support and enhancement Experience for applications/services built using :

Should have Expereince in below Technologies

.Net applications:
We support WCF Services,
Asp.net web application
MVC
Batch applications and batch analysis (rarely).

Java services :
Java application/Services
Diagnose Application Issues using logs.
Having awareness about Splunk is an added advantage we use it extensively for root cause investigation of issues, generating reports, to narrow down the issues and also create dash board.

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  • Financial Services

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Technology Specialist

Wells Fargo
Bengaluru, KA 560043

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