11 days old
2017-11-302018-01-02

Technology Manager

Manila, NCR
  • Job Code
    21587BR-1
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortunes 2017 rankings of Americas largest corporations. Wells Fargos vision is to satisfy our customers financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.



16+ Years of Experience in technology delivery and relationship management with a client organization, of which at least 5 years in senior management roles leading large teams, with demonstrable success in creating and driving effective technology relationship teams in multinational business environments. TRM (Technology Relationship Manager) Acts as a liaison between technology groups and stakeholders involved throughout transition projects.

This role will provide leadership to technology resource Optimization (TRO) team in Manila & will perform relationship management duties by engaging business partners on a project basis and report on progress for EIT. TRM should understand the business function at a high level to determine dependencies across stakeholder groups in the organization. Must be able to demonstrate true results impacting business outcomes and must be an innovative leader.

A seasoned, relationship-driven executive who will have the style and sensitivity to work within a highly complex business environment. Multi-cultural sensitivity a must.

Responsibilities:

  • Lead & Manage a Team of Technology relationship Managers & Business Systems Consultants within Technology Resource Optimization (TRO) team in Manila. TRM will also assist in the development of centralized demand planning framework for the Enterprise Information Technology (EIT) organization, including defining the process and governance to enable a three year forecast of demand and capacity, gathering of resource information for each Line of Business within EIT, analyzing results and reporting to EIT leadership.
  • Facilitating regular meetings with LOB leaders to derive demand and manage escalations around resource topics, including Transition of work to offshore centers, internal hires, vendor statements of work, and managed resources in staff augmentation roles.
  • Assist in the development of tools and reporting around the framework for resource health assessment and Resourcing Compliance to put additional transparency in place around our global workforce.
  • Collaborates with LOB leaders and stakeholders, EGS Delivery Heads, Transition Management, SOW Governance, MRS Governance and others to drive value-added demand planning
  • Utilizes Technology Resource Utilization Reporting and Demand Planning data to enhance transparency and enable better decisions and planning for our EIT leadership. Ensures service quality and cost-effectiveness of solutions
  • Maintains regular contact with all levels of management within Technology and the supported business unit
  • Monitors high profile projects to ensure requests are met on time and within OLAs, keeping all parties informed of impacts and changes
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Technology Manager

Wells Fargo
Manila, NCR

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Technology Manager

Wells Fargo
Manila, NCR
PH

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