1+ months
2017-11-302018-02-17

Technology Manager 5

Manila, NCR
  • Job Code
    15865BR-1
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortunes 2017 rankings of Americas largest corporations. Wells Fargos vision is to satisfy our customers financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.


Ensure delivery of IT support services (across the end user devices, collaboration and mobility services) to EGS Manila team members covering incidents and service requests, ensure repeat incidents are managed through a visible problem management process to eliminate recurrence, utilize the EACO process to manage service availability
Manage the overall end-user experience partner with local stakeholders around their technology expectations, define appropriate service models in partnership with the EIT organization, demonstrate a high degree of proactive planning to drive team member experience, use data to drive decisions on resourcing and cost structures, ensure appropriate review and governance over changes that impact the operational environment
Build relationships with key stakeholders identify opportunities for improving services delivered, recommend alternatives to enhance benefits derived from services offered, define and manage a service reporting process as well as a mechanism for regular connects, help define end-user education needs
Ensure adequate tools and processes are in place to deliver quality support services lead implementation of appropriate tools / process improvements
Manage the local execution and implementation of team member facing projects (e.g., operations transitions, end-user moves, technology refreshes, product transitions etc.) partner with the appropriate EIT teams to manage the risks to the success of the project, ensure project implementations are effectively transitioned to supportable production operation
Manage risks to the availability and scalability of EGS Operations in Manila as well as the other EIT off-shore services delivered from the site. Part of the site Crisis Management Team to plan and execute continuity plans from an EGS Technology perspective.
Maintain necessary relationship with local vendors to ensure effective delivery of contracted services, with other global services organizations in the region to understand emerging practices and opportunities within the industry etc.
Responsible for the effective management of IT assets utilized by EGS Manila ensure complete tracking of asset purchase, allocation, inventory management, disposal, setup and monitor controls to eliminate inventory mismatches
Local administrative leadership for off-shore TMTdelivery teams and work with the functional leaders within EGS to ensure appropriate capability builds and delivery effectiveness.
Drive the EGS Technology vision and shared objectives among the TMT team members based in Manila, active participation in the local implementation of the efforts coming out of multiple initiatives.


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  • Financial Services
  • Information Technology

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Technology Manager 5

Wells Fargo
Manila, NCR

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Technology Manager 5

Wells Fargo
Manila, NCR
PH

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