11 days old

Technology Manager 3

Bengaluru, KA 560043
  • Job Code
  1. 13+ years experience with strong understanding of Compute Environment includes supporting UNIX and Linux Midrange servers in OS, Hardware and Remote Datacenter Management
  2. Minimum 3+ Years of experience as a people manager
  3. Experience in Dev Ops , Cloud, Puppet will be added advantage
  4. Good Experience in ITIL Based Service Model and having good understanding of Incident/Change/Problem Management areas.
  5. Establish good relationship with US partners - US technology and business partners.
  6. Perform delivery management functions in an on-shore off-shore model, collaborating with US technology managers to identify and execute appropriate projects. Establish proper operating metrics and effect continuous improvement.
  7. Manage a team size varying from 10 to 20 FTE's along with contractors. Managing team involves recruiting right talent, build, mentor and enable to them to perform to their potential.
  8. Manage and drive multiple Support and Maintenance activities for different technology platforms
  9. Proactive & creative development of support Strategy and enhance team productivity
  10. Be a model for continuous improvement & quality as a foundation throughout the support and Maintenance process
  11. Lead team adherence to high quality standards, & delivery w/ high quality and efficiency
  12. Work cross team & collaborate with Technology Managers to ensure support and maintenance activities, including raising issues, exploring & communicating resolutions, and driving for results.
  13. Mentor/grow individual SMEs in technology and domain
  14. Ensures that team adheres to organization policies.

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