27 days old

Technology Manager 2

Secunderabad, Telangana 500003
  • Job Code
We are a 160-year-old diversified financial services company providing banking, insurance, investments, mortgage, and consumer and commercial finance. We are the fourth largest Bank in the US. The company has $1.5 trillion in assets. We reach our customers through more than 9,000 stores and more than 12,000 ATMs and the Internet (wellsfargo.com). We are headquartered in San Francisco with more than 270,000 team members in more than 35 countries across our 80+ businesses.
About Wells Fargo (EGS) India Solutions
We are hiring for a position in EGS Delivery in India. EGS stands for Wells Fargos Enterprise Global Services. We are a critical component of the Wells Fargo strategy to leverage distinct advantages of a global environment. Legally, we are known as Wells Fargo (EGS) India Solutions . Currently we are 12000+ strong team members with 3 locations ( Chennai ,Bangalore and Hyderabad) in India and 1 center in Manila.

Job Description:
Manage development and support teams working on interaction routing using Telephony products (i.e. Genesys, Cisco)
Coordinate efforts with various other technology partners such as Architecture, QA and Production Support teams besides Business teams to deliver projects in support of Wells Fargo.
Work closely with stateside partners to ensure EGS team is delivering on the expectations. Give/Take feedback and take appropriate actions.
Ability to transform platform roadmap into capacity planning and budget forecasting. Take measures to ensure high team utilization.
Work with team members at varied experience levels to understand their performance and career aspirations. Groom team members to maximize their potential.
Create a collaborative team environment for the successful delivery.
Coordinating and managing local offshore vendor projects out of the EGS.
Minimum Qualifications:
Experience in managing software delivery for Contact Center applications and/or infrastructure.
Experience in leading a seasoned and technically diverse team of 15-20 associates.
Experience in end-to-end software development using traditional Waterfall or Agile methodologies.
Bachelors degree in technical field or business
10 - 12 years of increasing experience and responsibility in managing technical teams
Strong analytical skills and the ability to communicate effectively with business and technical team across all levels of management, both written and verbal
Experience in matrix management
Proven track record of delivering software systems on schedule and budget
Experience managing budgets
Experience in vendor management and contract negotiation



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Technology Manager 2

Wells Fargo
Secunderabad, Telangana 500003

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Wells Fargo
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