8 days old

Technical Writer

San Francisco, CA 94102
  • Job Code
  • Payrate
    $50 To $60


  • Write end-user documentation (user guides, getting started guides, support FAQs, reference material) for cloud-based software applications.
  • Use information architecture principles to design online documentation that meets the needs of multiple audiences at various stages in the learning cycle using a single content repository.
  • Work with the User Experience team to design graphics that convey technical concepts and enhance the written documentation.
  • Create annotated screen shots to illustrate procedures.
  • Interview subject matter experts to learn how product features work and understand their benefits to users.
  • Experiment with software to learn how it functions from an end-user point of view.
  • Use MadCap Flare to build a content repository and generate multiple types of output, including frameless HTML5, PDF, and Word for different audiences.


  • Experience creating documentation for different audiences using a single repository with conditional tags to produce different output.
  • 5+ years working on software documentation projects for a non-technical audience.
  • Excellent writing and communication skills with the ability to explain technical concepts in a way that non-technical people can understand.
  • Confident self-starter, pro-active in asking questions and resolving issues with subject matter experts.
  • User-centric thinker who can anticipate the reader?s concerns and questions about the product.
  • Strong time management skills with the ability to estimate the effort required to complete a task and stay on schedule.
  • Basic graphics skills (Powerpoint) and experience working with graphic designers.
  • Experience writing documentation for translation and optimizing documentation projects for translation a plus.
  • Experience documenting APIs a plus.


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Technical Writer

Randstad Technologies
San Francisco, CA 94102

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Randstad Technologies
San Francisco, CA

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