12 days old

Technical Writer

Painted Post, NY 14870
  • Job Code
  • Payrate
    $27 To $30
  • Jobs Rated

Job Description:

Support knowledge documentation and control within the IT Infrastructure Operations service line to improve overall quality and ensure the success of repeatable processes.


- Proactively update existing documents as needed and work with subject matter experts to document new processes, work instructions, knowledge base articles or other documentation

- Determine appropriate document type and storage location (ACE, ServiceNow) based on established criteria

- Work with subject matter experts to review updated documentation, ensuring content is accurate, easy to follow and formatted correctly


- Minimum 5 years preparing documentation such as work instructions or procedures.

- Process/procedure or technical writing experience.

- MS Office Suite, with advanced Microsoft Word skills, including styles, multilevel lists, tables, indents, spacing, pagination, pictures, table of contents, etc.

- Proficient typing skills

- Experience mapping processes using Visio or similar tools

- Knowledge/understanding of a minimum of two of the following information technology areas and how they work together; Networking, Servers, Storage, Backup, Access Controls and Permissions, Security Operations, Integrations, Messaging, Databases, etc.

- Fluent in Outlook, able to email and coordinate meeting requests and schedule rooms

- Associates Degree

- Experience with ServiceNow, Remedy or other Service Desk ticketing tool


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Technical Writer

Randstad Technologies
Painted Post, NY 14870

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Randstad Technologies
Painted Post, NY

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Technical Writer
40th2018 - Technical Writer
Overall Rating: 40/220
Median Salary: $70,930

Work Environment
Very Good
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