20 days old
2017-12-272018-01-24

Technical Writer Manager

Mountain View, CA 94043
  • Job Code
    593475
  • Payrate
    $56 To $66

Project Overview:


Join the cloud revolution with G Suite, Google's productivity suite --- business versions of Gmail, Drive, and other services, plus tools to manage users, devices, and security.


As a writer on our team, you'll be a key contributor to customers' success and user experience with G Suite product lines. We create the documentation that supports G Suite's wide range of customers, from small businesses setting up Gmail to large enterprises managing their fleet of mobile devices.


You'll research and write engaging help, procedures, and guides for administrators and business users. You'll be responsible for creating product documentation that is easy to use and focused on the customer.


You'll work both independently and as part of development and writing teams, interacting with Engineering, User Experience, Product Management, Support and other stakeholders. We look for talented writers who take initiative, embrace technology, and are excited to contribute to user success with G Suite.


Overall Responsibilities:


-Write, publish and maintain high-quality documentation and online content for a variety of audiences, including end users, administrators, and developers.


-Research user journeys, use cases, and metrics to focus priorities and develop solutions and ensure excellent documentation quality.


-Manage complex documentation projects, including production, publishing, and localization hand-off of your work.


-Build strong rapport with subject matter experts and participate in all aspects of documentation development, from product planning through product release and support.


Required Skills:


-BA/BS degree. In lieu of degree, 5 years of relevant work experience.


-5 years of experience writing technical documentation in a production environment.


-5-10 years of relevant experience in technical writing, product documentation, online publishing, or technical blogging. Outstanding writing samples and adaptability to Google style.


-Proven communications and teamwork skills and strong initiative.


-Ability to write in a range of styles and tones, from highly technical to informal prose.


-Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment.


-Experience writing about enterprise applications for system administrators and IT professionals.


-Proficiency with HTML and managing files in a CMS.


-Proficiency in a Linux environment.


Nice to Have Skills/Not Required:


Familiarity with IT administrative tasks

Categories

  • Information Technology

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Technical Writer Manager

Randstad Technologies
Mountain View, CA 94043

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