15 days old

Technical Writer

Alpharetta, GA 30004
  • Job Code
  • Payrate
    $45 To $45

Technical Writer

As a contract Senior Technical Writer in the Financial & Risk Management Solutions (FRMS) division, you will work as part of a larger team developing software that financial institutions in the US rely on to run their businesses.

In this role, you will develop and maintain online help, user guides, installation guides and more. You'll work in MadCap Flare, Snagit, Microsoft Word, and other tools to produce multiple deliverables on an aggressive schedule.

You will work alongside software developers and quality assurance analysts using the Agile Scrum methodology to deliver high-quality documentation that our clients need to install, configure, and use these critical business applications.

Essential Job Responsibilities:

  • Design, develop, and deliver software user assistance that helps our clients understand and use our products to do their jobs more effectively.
  • Use your skills in writing and information design to deliver what the customer needs in online help and PDF formats.
  • Work with subject matter experts to ensure concepts and functions are accurately documented, reviewed, and tested.
  • Participate actively on a team using the Agile Scrum development methodology.

Required Qualifications:

  • A Bachelor's degree is required, and a degree in Technical Communications, English, Journalism, or equivalent discipline is strongly preferred.
  • 5 years of experience creating product documentation and software user assistance is required.
  • Experience with MapCap Flare, RoboHelp, or another topic-based authoring tool is required.

Preferred Qualifications:

  • Strong analytical and research skills, able to interview technical and non-technical subject matter experts, and create product documentation for the intended audience.
  • Advanced competence using Microsoft Office tools (Word, Excel, PowerPoint, Visio) to develop product documentation, track projects, and develop presentations and simple illustrations.
  • Experience documenting software delivered in a Software-as-a-Service environment is preferred.
  • Experience with the Agile Scrum development methodology is preferred.
  • Experience in the fields of finance or banking is a plus.


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Technical Writer

Randstad Technologies
Alpharetta, GA 30004

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Randstad Technologies
Alpharetta, GA

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