16 days old

Technical Support Specialist

Norcross, GA 30092
  • Job Code
    578143
  • Payrate
    $15 To $20

Randstad Technologies is seeking multiple Technical Support Specialist for contract to hire opportunities with our innovative and growing client in Norcross, GA.


The Technical Support Specialist will be responsible for tier 1 troubleshooting. The Technical Support Specialist will be responsible for all incoming customer contacts through phone, email, and cases. They will provide quick resolution, timely escalation, and ongoing communication until an issue is resolved. A high aptitude for technology and excellent communication skills are required for success in these roles.


Responsibilities:



  • Provide front line support including phone and case volume for client issue resolution
  • Follow specified troubleshooting steps to identify root cause of issue
  • Handles incoming Accounts Receivable Payments & E-Commerce purchases
  • Create and update case tickets in the CRM (Client Relationship Management) database as required to appropriately route issue tickets or questions, and document resolution.
  • Provide correct and detailed information to relay back to product owners and technical teams
  • Handoff success related items to the appropriate team and with sufficient detail to both internal and external stakeholders
  • Escalate issues to tier 2 with a clear handoff, and communication to clients, as appropriate
  • Proactively work to prevent future client issues through attention to detail when working through current issue
  • Ability to defuse escalated clients and create equitable resolutions to issues


Qualifications:



  • Bachelor's degree in Business, Computer Science required
  • 6 months of relevant business experience.
  • Affinity for process improvement
  • Ability to convey technical solutions in everyday language
  • Previous experience with SaaS technical support (preferred)


If you wish to apply directly or get additional information, please contact Daniel Meek @ [email protected] and 678-867-3718

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Technical Support Specialist

Randstad Technologies
Norcross, GA 30092

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Technical Support Specialist

Randstad Technologies
Norcross, GA
US

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