23 days old

Technical Support Senior Manager

Virginia Beach, VA 23452
  • Job Code
    578441
  • Payrate
    $120,000 To $140,000

Randstad Technologies is currently seeking a Technical Support Senior Manager.


As the Technical Support Senior Manager you are accountable for providing an exceptional technical support experience to our customers through the delivery of world-class solutions. This is a hands-on position and you will be expected to have direct involvement in all aspects of the delivery of technical support to our growing customer base.


The ideal candidate will have experience running a technical support team that is geographically dispersed.


Responsibilities:



  • Provide leadership, direction, and management to achieve business growth, increased efficiencies, scalability, and expense optimization.
  • Improve productivity by highlighting opportunities and recommending changes in tools, training, processes, reporting, and employee engagement.
  • Process and utilize feedback data from customers and employees to drive continual improvement activities needed to achieve department strategic goals.
  • Benchmark against competition and continually develop, implement, and achieve operational metrics and service level metrics.
  • Collaborate with other functional areas to provide a seamless, comprehensive, and exceptional experience for our customers.
  • Lead department and inter-department planning and management teams and works cross-functionally to improve processes within the organization.
  • Participates with Company executives and senior managers to establish strategic plans and objectives.



  • BS/BA in Computer Science or Technical degree preferred.
  • 10+ years of professional experience in technical support management.
  • A positive, people-oriented, and energetic attitude.
  • Ability to hire and retain top talent.
  • Creative and strategic thinker, with the skills, experience, and passion to scale, with efficiency, our technical support department.
  • Ability to work across teams to influence change and drive deliverables.
  • Strong customer facing and communications skills.
  • Ability to analyze and enhance current processes through the implementation of best practices.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Technical Support Senior Manager

Randstad Technologies
Virginia Beach, VA 23452

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Technical Support Senior Manager

Randstad Technologies
Virginia Beach, VA
US

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