13 days old

Technical Support Representative

Rancho Cordova, CA 95670
  • Job Code
  • Payrate
    $18 To $23

Our client has a 3-6+ month contract to hire opportunity for a Technical Support Representative in the Sacramento area.


Responsible for providing our client's customers with excellent service via our clients support center. The Technical Support Representative will provide "first tier" and "second tier" technical troubleshooting and support and manage all issues to closure within our clients various departments. This person is responsible for projecting a professional image through phone and/or email interaction.


Following is a list of the job's essential duties and responsibilities:

  • Answer phones and/or emails professionally
  • Respond to customer inquiries
  • Research required information using available resources
  • Handle and resolve customer questions, issues and complaints according to required service levels
  • Process RMAs, orders and do internal follow-up as necessary to ensure we deliver on our promises and any service level agreements
  • Identify and escalate priority issues
  • Route calls to appropriate resources and staff
  • Follow-up customer calls where necessary
  • Complete call logs
  • Complete call reports
  • Support creating activity reports on call center cases
  • Troubleshoot all elements of a digital cinema deployment (projector, media player, automation, server, switches)
  • Ability to write knowledge base articles
  • Experience configuring managed switches
  • Flexible to work the Graveyard Shift

Following is a list of the job's critical necessary qualifications:

  • Experience troubleshooting proprietary systems with limited documentation
  • Fluency in English, written and oral
  • Fluency in Spanish, written and oral, REQUIRED
  • Exceptionally customer oriented, reliable judgment, problem solving skills
  • Excellent project management skills; ability to get things done
  • Ability to multi-task with exceptional attention to detail
  • Ability and motivation to take initiative as an advocate of our customers to others
  • Ability to clearly communicate actions necessary and to influence broad spectrum of stakeholders on behalf of the customer
  • Excellent interpersonal skills; able to work with many different teams and cultures
  • Self-starter with pride of ownership
  • Capable of handling medium to high levels of stress and retain resilience
  • Knowledge of digital cinema market, products and value proposition
  • Ability to produce quality deliverables
  • Expert computer skills (MS Office) and demonstrated comfort with computer and other hardware (i.e., servers, switches, etc)
  • Basic knowledge of IP and experience with local area networks (e.g., set up and configuration)
  • Ability and means to travel on a flexible schedule as needed; proof of liability and property damage insurance on vehicle used. Approximately 10% travel
  • Ablility to lift up to 50 pounds as needed


  • Associates degree in IT or Electronics or equivalent training
  • 2-3 years of experience in customer service, technical services support, digital cinema environment
  • Familiarity or demonstrated comfort using call center and ERP tools (e.g., Salesforce.com)
  • Electronics experience a plus


Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Technical Support Representative

Randstad Technologies
Rancho Cordova, CA 95670

Share this job

Technical Support Representative

Randstad Technologies
Rancho Cordova, CA

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
th -
Overall Rating: /199
Median Salary:

Work Environment
Powered ByCareerCast