5 days old

Technical Support Representative II-Beeline#:13675-1

Phoenix, AZ 85040
  • Job Code
  • Payrate
    $15 To $19

Job Summary:

The Technical Support Representative is responsible for delivering Level I & II technical support over the phone in a remote capacity. You will support and administer PCs, thin clients, peripherals, Citrix, various versions of Microsoft Exchange, VMware, servers, and routers adhering to the defined internal escalation process.

General Duties and Responsibilities:

Provide day-to-day technical support to bank employees for network infrastructure, internal desktops and thin clients, servers, and software.

Account management including adding and deleting users, creating new user accounts, and modifying accounts.

Maintain passwords, data integrity, and file system security for desktop and Citrix environments.

Communicate highly technical information in layman terms to non-technical users.

Recommend hardware and software solutions, including new acquisitions and upgrades.

May participate in development of information technology and infrastructure projects.

Education Requirements:

BS degree in CIS, Business, or related field OR 3+ years of equivalent work experience.

General Knowledge and Skills:

3+ years of experience providing end-user LAN/WAN support required.

Experience supporting desktop operating systems: Windows7/8/10 required.

Experience supporting MS Office 2010/2013/O365 required.

Experience with anti-virus and web security required.

Experience supporting network operating systems: Windows 2008/2008R2/2012/2016 preferred.

Experience troubleshooting MS Exchange preferred.

Experience supporting Citrix preferred.(XenApp 6.5 and up)

Ability to work well with people from various disciplines with varying degrees of technical experience.

Ability to create and maintain rapport with end users.

Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.

Always striving to learn more.

Stays up to date with the latest technology.

Willing to share knowledge with the rest of the team; takes pride in sharing ideas and knowledge.

Willing to work any schedule Monday through Sunday hours of operation 5 AM to 9 PM. Looking to primarily fill the 5AM - 2PM shift. OT is available.

Must type 40 wpm

Intermediate professional role. Moderate skills with high level of proficiency. Considerable knowledge of commonly-used concepts, practices, and procedures within the field & Considerable knowledge of basic problem resolution/escalation practices. Possesses knowledge in a specific business area. Works on one or more projects as a team member or occasionally as a project lead. May coach more junior technical staff. Works under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires a 3 or more years of experience. Typically reports to a Call Center Manager.


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Technical Support Representative II-Beeline#:13675-1

Randstad Technologies
Phoenix, AZ 85040

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Technical Support Representative II-Beeline#:13675-1

Randstad Technologies
Phoenix, AZ

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