24 days old

Technical Support Representative

Gurugram, HR 122001
  • Job Code
    268527BR

Introduction
A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, youll love your career at IBM.


Your Role and Responsibilities

High level application support.
Monitor production environment for application generated alerts.
Deployment, OS/DB upgrade checkouts including administrative tasks (forms, etc).
Implement Incident Management Process to resolve incidents.
Monitoring & checking the incidents for accuracy & correctness.
Perform routine reports & escalate any anomaly detected.
Taking knowledge transfer for new applications, documentation & cross training the team on the same
To have regular calls with different/next level teams for new activities/updates, documentation & sharing with the team





Required Technical and Professional Expertise

Strong Customer Service Skills
Good Verbal & Written Communication.
Apt in Problem-Analysis.
Good in Comprehension.
Analytical.
Empathetic.
Committed to Quality.
Eye for detail.
Critical thinking.
Ability to handle pressure situations
Resilience & Flexibility
Learning and knowledge enhancement
Interpersonal Skills and Teamwork
Ability to multi task.
Graduation preferably in IT stream.
Exposure of working on monitoring tools
24X7 operations, Incumbent will be required to work in rotational shifts, 5 days a week.





Preferred Technical and Professional Expertise
Required Education: - Bachelors Degree (No B.E B.Tech)

Preferred Education: - None

Eligibility Requirements: - Comfortable working in Rotational Shifts.

Is Extensive Time Away From Home Required? - No



About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!


Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-12-24 Expires: 2020-01-23

Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Technical Support Representative

IBM
Gurugram, HR 122001

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast