6 days old

Technical Support Professional, IBM Engineering Lifecycle Management

Sydney, NSW 2065
  • Job Code
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.

Your Role and Responsibilities
We have an opportunity for a driven Technical Support Engineer/Professional to join our Australian Development Lab Support Centre, supporting our Internet Of Things - Engineering Lifecycle Management Delivery platform. The platform is a complete solution for developing software and software-based systems. It allows organisations to operate more efficiently and deliver innovative products and services that set them apart from their competitors.

This is a quality technical support role and you will have the opportunity to gain an in-depth understanding of the internal code of
Engineering Lifecycle Management software tools. This role will provide the successful candidate with a long-term career opportunity in a stable, professional and friendly work environment.

In this role youll specialises in performing and enabling remote technical support of IBM software, hardware and solutions. Providing technical support assistance to clients and IBM field support (SSRs) using problem determination/problem source identification skills.

Demonstrating your technical and negotiation skills, youll collaborate with other support teams to prioritise and diagnose problems to resolution. Clearly communicating your action plans, youll ensure clients feel supported.

Drawing upon your experience, youll be able to recommend and implement improvements to existing technical support tools, procedures, and processes.

Youll have the opportunity to deliver training and mentoring for others on the team, whilst developing your own skills in client management, problem analysis and issue resolution.

Your day to day will include providing technical support via phone and email to clients throughout the Asia Pacific region. Creating technical content for web-based self-help resources.
Ideally youll have experience with Modelling Management, Change and, Configuration Management Systems, Reporting Management, Enterprise Architecture Solutions, such as Rational Team Concert, DOORS Next Generation, Quality Manager, Rhapsody, Rhapsody Model Manager, ClearQuest, ClearCase, Synergy and Change, Subversion, TestDirector, PVCS tracker, Rational Insight, Rational Reporting for Development Intelligence, Publishing Engine, and Method Composer is a bonus.

To be a success youll:
  • Preferably possess an IT related university degree, combined with 2-5 years commercial experience in a systems administration environment.
  • Have skills in scripting languages such as Java, C, C++, C#.
  • Have good written and verbal communication skills in English. Business level language skill (written and verbal) in one or more languages, including Korean, Mandarin, Japanese would be advantageous.
  • possess initiative, client focus, good problem solving, and time management skills. Understanding of Software development cycle.
  • A solid technical background in operating systems administration (e.g. Unix, Linux or Windows) and RDBMS's such as Oracle / SQL Server / DB2 / other.

Sign me up!
If you are ready to begin an amazing career journey with click Apply today. To find out more, head to www.ibm.com.au/careers

Required Professional and Technical Expertise
  • 1 or more of the following programming languages: C, C++, C#, Java
  • Unix/Linux development environments
  • Windows development environments
  • Web Server Technology
  • Networking
  • Relational Databases

Preferred Professional and Technical Expertise
  • Scripting languages (shell, PERL, VB, Python)
  • HTML, XML, Servlets, Applets, CGI
  • J2EE, JAAS
  • Web Services
  • Data Communications

About Business Unit
At IBM Cognitive Applications, we build open applications that unlock the power of data for clients, partners, and developers. Running on top of IBM's unique Hybrid, Multicloud and AI infrastructures, these applications work across horizontal domains and bring our technology to life for end users. Cognitive Applications unit includes: Watson Customer Engagement, Watson IoT, Watson Media and Weather, Talent & Collaboration, and IBM Developer teams

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
This position is currently located out of West Pennant Hills. Interviews may be scheduled for this location, however the position is to based out of the IBM Centre in St Leonards from August 2019.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-07-10 Expires: 2019-08-09

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Technical Support Professional, IBM Engineering Lifecycle Management

Sydney, NSW 2065

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