9 days old
2018-01-112018-02-08

Technical Support Engineer- San Jose, CA

San Jose, CA 95134
  • Job Code
    592348
  • Payrate
    $50 To $60

Role & Responsibilities


- Provides second/third level technical support for Routing Protocols technologies to company customers, partners, account teams, and other Technical Assistance Center engineers.


- Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.


- Provides technology/product training and intellectual property material as required.


- Acts as focal point for large account network problem resolution.


- Effectively utilizes moderate to complex lab setups to recreate and solve problems.


- Submits complete and correct bug reports in area of expertise.


- Interacts across TAC teams and development teams at peer level.


Minimum Qualifications


- A CCNP or CCIE certification in the Route Switch and/or Service Provider track(s), or equivalent work experience


- Routing/Switching - Strong analytical and troubleshooting skills working with Layer 3 Routing technologies such as OSPF, EIGRP, BGP, MPLS & Multicast


- Candidate must have at least 4-5 years of Networking industry experience and deep expertise in Cisco products


- Ability to handle critical customer issues/problems


- Able to determine problems and deliver known solutions with a high level of customer satisfaction


- Ability to determine root cause and resolution for previously unknown problems


- Good verbal communication skills. Ability to stay calm under high pressure situations such as large-scale network outages


- Typically requires a BS in a technical field (CS/EE preferred) or equivalent plus 4-5 years related experience.


Desired Technical Skills


- Expert level knowledge in the domain of Routing Protocols


- Familiarity with virtualization technologies such as VMWare ESXi, Openstack


- Ability to write Python scripts for automation


- CCIE Certification Preferred


- Masters preferred

Categories

  • Information Technology

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Technical Support Engineer- San Jose, CA

Randstad Technologies
San Jose, CA 95134

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Technical Support Engineer- San Jose, CA

Randstad Technologies
San Jose, CA
US

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