9 days old

Technical Support Engineer- San Jose, CA

San Jose, CA 95134
  • Job Code
  • Payrate
    $50 To $60

Role & Responsibilities

- Provides second/third level technical support for Routing Protocols technologies to company customers, partners, account teams, and other Technical Assistance Center engineers.

- Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.

- Provides technology/product training and intellectual property material as required.

- Acts as focal point for large account network problem resolution.

- Effectively utilizes moderate to complex lab setups to recreate and solve problems.

- Submits complete and correct bug reports in area of expertise.

- Interacts across TAC teams and development teams at peer level.

Minimum Qualifications

- A CCNP or CCIE certification in the Route Switch and/or Service Provider track(s), or equivalent work experience

- Routing/Switching - Strong analytical and troubleshooting skills working with Layer 3 Routing technologies such as OSPF, EIGRP, BGP, MPLS & Multicast

- Candidate must have at least 4-5 years of Networking industry experience and deep expertise in Cisco products

- Ability to handle critical customer issues/problems

- Able to determine problems and deliver known solutions with a high level of customer satisfaction

- Ability to determine root cause and resolution for previously unknown problems

- Good verbal communication skills. Ability to stay calm under high pressure situations such as large-scale network outages

- Typically requires a BS in a technical field (CS/EE preferred) or equivalent plus 4-5 years related experience.

Desired Technical Skills

- Expert level knowledge in the domain of Routing Protocols

- Familiarity with virtualization technologies such as VMWare ESXi, Openstack

- Ability to write Python scripts for automation

- CCIE Certification Preferred

- Masters preferred


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Technical Support Engineer- San Jose, CA

Randstad Technologies
San Jose, CA 95134

Share this job

Technical Support Engineer- San Jose, CA

Randstad Technologies
San Jose, CA

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast