16 days old
2018-08-032018-08-31

Technical Support Engineer

San Bruno, CA 94066
  • Job Code
    637316
  • Payrate
    $30 To $33
job summary:
  • Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
  • Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
  • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
  • Requires a bachelor's degree in area of specialty and 2-4 years of experience.
  • At least 2 years of enterprise IT support experience
  • Contributes to team effort by accomplishing related results as needed.
  • Excellent customer service Ability to multi-task and handle pressures well
  • Proficient on supporting software and hardware applications on Apple and Windows platforms such as Microsoft Outlook, O365, Microsoft Suites, Zoom, Cisco WebEx and Jabber, Slack and Box, etc...
  • Jamf JSS/Casper knowledge is a plus Proficient on diagnosing and solving hardware and software faults
  • Proficient on supporting VPN or remote access (ex. Yubico and Cisco AnyConnect VPN Client)
  • Ability to support users via phone, walkups and chat Additional job responsibilities assigned by manager
 
location: San Bruno, California
job type: Contract
salary: $30 - 33 per hour
work hours: 9 to 6
education: Bachelors
 
responsibilities:
  • Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
  • Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
  • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
 
qualifications:

Requires a bachelor's degree in area of specialty and 2-4 years of experience.

 
skills:
  • At least 2 years of enterprise IT support experience
  • Contributes to team effort by accomplishing related results as needed.
  • Excellent customer service Ability to multi-task and handle pressures well
  • Proficient on supporting software and hardware applications on Apple and Windows platforms such as Microsoft Outlook, O365, Microsoft Suites, Zoom, Cisco WebEx and Jabber, Slack and Box, etc...
  • Jamf JSS/Casper knowledge is a plus Proficient on diagnosing and solving hardware and software faults
  • Proficient on supporting VPN or remote access (ex. Yubico and Cisco AnyConnect VPN Client)
  • Ability to support users via phone, walkups and chat Additional job responsibilities assigned by manager

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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