12 days old

Technical Support Engineer- Richardson, TX

Richardson, TX 75080
  • Job Code
    581319
  • Payrate
    $40 To $50

Role & Responsibilities


In this highly visible role on a high performing team you will:


? Provide phone/email consultation to independently debug complex problems.


? Display a positive and consistent customer support/service orientation


? Work independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignment


? Apply critical thinking to troubleshoot complex problems. Work on problems of diverse scope where analysis requires evaluation of identifiable factors


? Influence product quality and roadmap by providing feedback to appropriate groups. Provide consultation to field consultants and partners.


Minimum Qualifications


? Knowledge of Data Center products (UCS B-Series and C-series servers, Nexus switching)


? Virtualization technologies- VMware and or Microsoft Hyper-V


? Linux & Windows Server administration and troubleshooting knowledge


? Prior customer support experience preferred


? Databases troubleshoot skills : HANA / Oracle


? Deep understanding of IT infrastructure


? Network troubleshooting skills


Desired Skills


? Certifications (eg: CCIE, CCNP, VCP)


? Scripting knowledge - ability to develop scripts (using scripting language such as Python / Powershell ) to automate routine procedures strongly desired


? Experience Linux "all flavors"


? Knowledge on storage systems ( EMC / NetApp )


? Experience managing/configuring UCS deployments desired

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Technical Support Engineer- Richardson, TX

Randstad Technologies
Richardson, TX 75080

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Technical Support Engineer- Richardson, TX

Randstad Technologies
Richardson, TX
US

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