7 days old

Technical Support Engineer (OEM)

Dallas, TX 75234
  • Job Code
    581705
  • Payrate
    $45,000 To $50,000

Role Profile


The role of the Technical Support Engineer is to provide expert technical support, product integration and training to direct customers of OEM products across the NA region. Some support of LATAM customers will be required.


Key Responsibilities



  • Analysis and reporting of incident rate performance across installed base in the region.
  • Field troubleshooting expert in assigned products.
  • In depth analysis of customer concerns and any installed machines performing outside acceptable boundaries.
  • Deliver direct customer support and training.
  • Technical escalations to L3 support for both concerns and improvement suggestions.
  • Produce Technical Bulletins (TBs) and other technical documents
  • Provide feedback to NPI development teams in design reviews and evaluation installations
  • Support customer evaluation installations.
  • Pattern capture and running tests in field.
  • Liaison and training for Regional Repair centers.
  • Create and update training documentation including support with video training.
  • Assist sales Manager to sell; Recommended Spares, training packages, tool kits and evaluation kits.
  • Create service support plans and product introduction plans including costing, service methodologies, installation plans, and parts requirements to service and maintain new and existing products


Experience and Qualifications



  • Degree level or equivalent in Electro-mechanical Engineering
  • Experience with cash-handling devices, photocopiers, printers or similar
  • Experience with OEM products advantageous
  • Computer and database literacy, MS Office


Required Skills and Competencies



  • Analytical approach to solving technical problems.
  • Process orientated with good decision making skills
  • Strong customer service orientation
  • Highly self-motivated and directed, with keen attention to detail
  • English language skills
  • Technical competence in electro mechanical devices
  • Effective trainer
  • Must be happy to travel up to 45% (predominantly within the USA but also Intercontinental)
  • Excellent communication skills
  • Spanish language would be an advantage

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Technical Support Engineer (OEM)

Randstad Technologies
Dallas, TX 75234

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Technical Support Engineer (OEM)

Randstad Technologies
Dallas, TX
US

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