15 days old
2018-01-052018-02-02

Technical Support Engineer/ Network Products

Windsor, CT 06095
  • Job Code
    592694
  • Payrate
    $95,000 To $105,000

Technical Support Engineer / Network Products



  1. General Position Summary:


The Technical Support Engineer / Network Products will provide world-class technical support to our clients' customers in the Americas. The individual in this position will be a key member of the technical support team in the resolution and management of both hardware and software issues, deployment of customer solutions, and configuration and testing of systems, operating from both within the headquarters office as well as customer locations in the field.


III.Essential Job Functions, Duties & Responsibilities


To include, but not limited to:



  1. Expeditiously and accurately analyze, develop solutions and resolve customer technical issues either through own work or through collaboration with both local and world-wide technical support team. Accurately document issues, root cause analysis, resolution and other necessary data.
  2. Provide technical support for customer lab trials and evaluations either via remote or via on-site presence, including creation of test plans, procedures and recording of results
  3. Provide on-site support for high profile customer events
  4. Participate in the preparation and/or review of system, application and deployment designs. Create and maintain technical documentation.
  5. Provide customer premise installation, configuration, test and turn up of hardware and software applications
  6. Lead testing process, develop test plans and complete acceptance testing of Our clients' Products, particularly network switch products and network management systems ("NMS").
  7. Provide Technical Hot Line remote support to customers
  8. Provide after-hours On Call telephone and email support and participate in work hours and On Call support rotation
  9. Provide training to customer and other internal personnel
  10. Provide assistance to customers in network design and deployment of clients' products
  11. Provide network technology knowledge and expertise to customers and coworkers
  12. Provide customers with real-time guidance on how to troubleshoot network related issues
  13. Other tasks as directed by management

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Technical Support Engineer/ Network Products

Randstad Technologies
Windsor, CT 06095

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Technical Support Engineer/ Network Products

Randstad Technologies
Windsor, CT
US

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