19 days old
2017-11-022017-11-30

Technical Support Engineer (JR-FS-1)

Morrisville, NC 27560
  • Job Code
    585689

Randstad Technologies is seeking a Technical Support Engineer to join our client's rapidly growing center of excellence supporting a cutting edge infrastructure management product. This is a contract to hire opportunity located in Morrisville, NC. First and second shift positions are available.


Summary


Our client's customer base is rapidly expanding and as a result they are growing their Center of Excellence. The Technical Support Engineer will respond to, resolve, and handle technical support calls ranging from basic user questions to issues requiring in-depth technical and problem solving skills. As needed, they effectively engage and team with product engineering to expedite problem resolution. They deliver the highest levels of customer service and customer satisfaction for enterprise IT customers


Background and Experience


2-3 years' experience troubleshooting IT infrastructure technologies such as servers, networking, and storage software and hardware.


2-3 years' experience working in a customer-facing support role dealing with enterprise IT customers.


Bachelor's degree or equivalent industry experience.


Hands on experience debugging systems


Required Skills


Excellent customer communication skills via phone, email, chat. Ability to handle critical customer issues with confidence.


VMware VCA or equivalent


Basic Server Hardware knowledge: (CPU/MEM/HDD/MB/Backplane/Controllers/Management/Log gathering / analysis)


Basic networking knowledge / experience / TCP/IP stack / Testing


Basic Linux knowledge / experience


Basic Shared Storage knowledge


Ability and desire to quickly learn new technologies and products.


Good writing skills to create knowledgebase articles, case documentation, and escalations to engineering.


Desired Skills


Demonstrated creative, critical thinking and troubleshooting skills.


Highly professional, with the ability to deliver excellent work on tight schedules.


Excellent collaborative skills.


Strong verbal and written communication skills. Able to communicate with peers and management.


High professional standards - strong motivation for individual and organization success.


Results oriented.


Process driven.


Able to analyze trade-offs and prioritize tasks in order to achieve goals.


Team player.


Adaptable.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

Featured Jobs

Career News

Share this job:

Technical Support Engineer (JR-FS-1)

Randstad Technologies
Morrisville, NC 27560

Share this job

Technical Support Engineer (JR-FS-1)

Randstad Technologies
Morrisville, NC
US

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast