23 days old

Technical Support Engineer

Austin, TX 78731
  • Job Code
    575224
  • Payrate
    $80,000 To $85,000

One of our Austin clients is looking to add a Technical Support Engineer to their growing team.


Responsibilities:



  • Provides expert level telephone and email support to customers located worldwide
  • Assists customers with operation and configuration of hardware and software
  • Achieves customer satisfaction and supports metric goals
  • Programs and configures internal and external vendor networking equipment, such as Taps, routers and switches (complex customer hardware).
  • Works independently with customers to resolve application and configuration issues
  • Coordinates cross departmentally to resolve issues and at all times acts as the customer advocate and escalates to management when needed
  • Interfaces with Development and PM on product design and supportability
  • Ability to work on-call hours based on customer Support Level Agreement requirements


Requirements:



  • BS or MS in Computer/Electrical Engineering or equivalent with focus on Internet/Networking/ Wireless domain, industry recognized certifications are desirable.
  • IP networking experience
  • Experience with networking protocols
  • Excellent English communication skills (written and verbal) and ability to work collaboratively
  • Hands on experience on testing different layer 2-4 technologies ranging from subscriber access, routing, load balancing, security and general IP forwarding in IPv4 networks.
  • Proven in-depth hands-on experience with TCP/IP, L2 and L3 protocols such as OSPF, MPLS, MPLS VPNs, VPLS, PPP, L2TP, GRE, etc.
  • Travel as needed for training and business meetings
  • Experience on configuration of firewalls, ACL's, access and tunneling protocols.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Technical Support Engineer

Randstad Technologies
Austin, TX 78731

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Technical Support Engineer

Randstad Technologies
Austin, TX
US

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