5 days old
  • Job Code
Job Opening - Technical Support - Columbus, OH

Technical Support

job description

Permanent position: HVAC Technical Support Engineer position with a client located in the NE Columbus, OH area. This position will be responsible to provide remote and occasional on-site technical support for HVAC mechanical systems and ancillary controls like BMS, MODBUS, CAN communications, and PLC's . Some relocation assistance will be considered on a case by case basis. Excellent benefits to include profit sharing.

Responsibilities for the Technical Support

  • Provide technical support for Domestic and International customers and Customer Engineers
  • Manage case and solution per established call center process flow
  • Lead Serviceability Verification Testing and compliance for new products.
  • Review Root Cause Analysis Reports at equipment and system level
  • Provide support to Logistics for parts research, spare kits, parts sourcing, etc.
  • Lead customer meetings and teleconferences as directed
  • Lead investigation of mechanical and control issues
  • Troubleshoot connectivity issues between Thermal Products and Monitoring Products.
  • Other duties as required

Requirements for the Technical Support

  • Mechanical or HVAC Engineering degree (will also consider military technical training or electronic certification with five years of relevant technical experience)
  • Approximately 4 or more years field service and/or technical support experience with demonstrated expertise in HVAC mechanical and control schemes.
  • Proficient PC skills including all Microsoft Office products and web-based technologies
  • Demonstrated experience with HVAC system ancillary controls like BMS, MODBUS, CAN communications, and PLC
  • Demonstrate ability in electrical circuit understanding and troubleshooting
  • Strong customer service communication and interaction skills



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    Technical Support

    Randstad Engineering
    Columbus, OH

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    Randstad Engineering
    Columbus, OH

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