15 days old
2018-01-052018-02-02

Technical Support

Atlanta, GA 30303
  • Job Code
    594402
  • Payrate
    $19 To $20

Under supervision, assist customer with tier one issues or forward to second tier support for issues beyond subject matter expertise. Work and communicate with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations.


Job Duties and Responsibilities:



  • Analyzes information to determine nature and extent of customer requirements and concerns
  • May serve as liaison between customers and technical staff in implementation and development of business process automation
  • Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations
  • Responds to internal and external customer concerns regarding web site.
  • Receives additional training, as required, to gain full proficiency and experience in all areas
  • May perform clerical duties in support of the unit
  • Provides information and answers to inquiries from external customers regarding all aspects of


specific program area of unitPerform other assignments as required.



Minimum Training and Experience:


High school diploma or GED and Six months of experience handling customers, questions, complaints, and/or proving information.


Preferred Qualifications:


Preference will be given to applicants who in addition to meeting the minimum qualification possess the following:



  • Knowledge of office365
  • Excellent customer service
  • Competency in MS Office Suite
  • Knowledge of running diagnostic tests
  • Demonstrates ability and desire to learn Organization, Department, and Facility-specific applications, technology, and terminology.
  • Demonstrated ability to learn customer support processes and techniques.



  • Strong analytical skills.
  • Ability to solve problems.
  • Knowledge of REMEDY Ticketing tool
  • Prior experience with Airwatch, AT&T Verizon wireless devices and installation
  • Competency in call center tracking tools
  • Prior experience supporting customers in use of application software.
  • Proficiency in using support software tools.



  • Customer service orientation and/or prior customer service training

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Technical Support

Randstad Technologies
Atlanta, GA 30303

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Atlanta, GA
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