24 days old
2018-07-242018-08-21

Technical Support Analyst

San Antonio, TX 78259
  • Job Code
    634932
  • Payrate
    $18 To $18
job summary:

A client of ours in San Antonio, Texas is looking for a Technical Support Analyst for a 5 month contract opportunity. Qualified candidates will have the following qualifications:

Technical Support Analyst

Summary

Processes incoming requests, inquiries, or escalations related to IT support issues. Diagnoses and resolves routine first tier issues involving end-user workstation, remote access, password management, and general IT inquiries.

Duties

  • Answers service calls and emails. Records and prioritizes service requests and maintains ticket tracking for issues. Directs requests to other areas in accordance with established guidelines.
  • Diagnoses, troubleshoots, and resolves basic issues regarding hardware and or software access, security, reliability, and performance issues. Supports Microsoft Office Suite. (Active Directory and remote users.
  • Ensures change requirements are documented and assures timely enabling and disabling of user access privileges to protect information technology assets. Test various systems, processes and applications to determine compliance within established policy.
  • Assists in pushing out new software/hardware to ensure consistency in technical standards.

Required Education

  • Minimum High school diploma or equivalent

Required Experience

  • Minimum of 1 year experience with Windows domain networking, local area networking, and remote access software, VPN, Citrix, Mobile devices and VM technology troubleshooting preferred.

Knowledge, Skills, and Abilities

  • Build relationships with internal and external customers
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues

Like to have

1. Network Monitoring experience

 
location: San Antonio, Texas
job type: Contract
work hours: 8 to 5
education: High School
 
responsibilities:

A client of ours in San Antonio, Texas is looking for a Technical Support Analyst for a 5 month contract opportunity. Qualified candidates will have the following qualifications:

Technical Support Analyst

Summary

Processes incoming requests, inquiries, or escalations related to IT support issues. Diagnoses and resolves routine first tier issues involving end-user workstation, remote access, password management, and general IT inquiries.

Duties

  • Answers service calls and emails. Records and prioritizes service requests and maintains ticket tracking for issues. Directs requests to other areas in accordance with established guidelines.
  • Diagnoses, troubleshoots, and resolves basic issues regarding hardware and or software access, security, reliability, and performance issues. Supports Microsoft Office Suite. (Active Directory and remote users.
  • Ensures change requirements are documented and assures timely enabling and disabling of user access privileges to protect information technology assets. Test various systems, processes and applications to determine compliance within established policy.
  • Assists in pushing out new software/hardware to ensure consistency in technical standards.

Required Education

  • Minimum High school diploma or equivalent

Required Experience

  • Minimum of 1 year experience with Windows domain networking, local area networking, and remote access software, VPN, Citrix, Mobile devices and VM technology troubleshooting preferred.

Knowledge, Skills, and Abilities

  • Build relationships with internal and external customers
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues

Like to have

1. Network Monitoring experience

 
qualifications:

A client of ours in San Antonio, Texas is looking for a Technical Support Analyst for a 5 month contract opportunity. Qualified candidates will have the following qualifications:

Technical Support Analyst

Summary

Processes incoming requests, inquiries, or escalations related to IT support issues. Diagnoses and resolves routine first tier issues involving end-user workstation, remote access, password management, and general IT inquiries.

Duties

  • Answers service calls and emails. Records and prioritizes service requests and maintains ticket tracking for issues. Directs requests to other areas in accordance with established guidelines.
  • Diagnoses, troubleshoots, and resolves basic issues regarding hardware and or software access, security, reliability, and performance issues. Supports Microsoft Office Suite. (Active Directory and remote users.
  • Ensures change requirements are documented and assures timely enabling and disabling of user access privileges to protect information technology assets. Test various systems, processes and applications to determine compliance within established policy.
  • Assists in pushing out new software/hardware to ensure consistency in technical standards.

Required Education

  • Minimum High school diploma or equivalent

Required Experience

  • Minimum of 1 year experience with Windows domain networking, local area networking, and remote access software, VPN, Citrix, Mobile devices and VM technology troubleshooting preferred.

Knowledge, Skills, and Abilities

  • Build relationships with internal and external customers
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues

Like to have

1. Network Monitoring experience

 
skills: A client of ours in San Antonio, Texas is looking for a Technical Support Analyst for a 5 month contract opportunity. Qualified candidates will have the following qualifications:

Technical Support Analyst

Summary

Processes incoming requests, inquiries, or escalations related to IT support issues. Diagnoses and resolves routine first tier issues involving end-user workstation, remote access, password management, and general IT inquiries.

Duties

  • Answers service calls and emails. Records and prioritizes service requests and maintains ticket tracking for issues. Directs requests to other areas in accordance with established guidelines.
  • Diagnoses, troubleshoots, and resolves basic issues regarding hardware and or software access, security, reliability, and performance issues. Supports Microsoft Office Suite. (Active Directory and remote users.
  • Ensures change requirements are documented and assures timely enabling and disabling of user access privileges to protect information technology assets. Test various systems, processes and applications to determine compliance within established policy.
  • Assists in pushing out new software/hardware to ensure consistency in technical standards.

Required Education

  • Minimum High school diploma or equivalent

Required Experience

  • Minimum of 1 year experience with Windows domain networking, local area networking, and remote access software, VPN, Citrix, Mobile devices and VM technology troubleshooting preferred.

Knowledge, Skills, and Abilities

  • Build relationships with internal and external customers
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues

Like to have

1. Network Monitoring experience


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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