5 days old
2017-11-152017-12-13

Technical Support Analyst

San Antonio, TX 78259
  • Job Code
    584790
  • Payrate
    $16 To $18

A client of ours in San Antonio, Texas is looking for a Technical Support Analyst for 4 month contract opportunity. Qualified candidates will have the following qualifications:



Summary:


Looking for a candidate for the afternoon shift, 2pm - 11pm Tuesday through Saturday or 3-12 pm Monday through Friday. Need someone who has very strong customer service skills, dependable, familiar with network terminology and as a plus, network monitoring experience.


-Answer service calls/emails


-Records and prioritizes service requests


-Maintains ticket tracking for issues


-Directs requests to other areas in accordance with established guidelines


-Diagnosis, troubleshoots, and resolves basic issues regarding hardware/software access, security, reliability, and performance issues


-Supports Microsoft Office Suite (active directory and remote users)


-Ensures change requirements are documented and assures timely enabling/disabling of user access privileges to protect information technology assets


-Test various systems, processes, and applications to determine compliance within established policy


-Assists in pushing out new software/hardware to ensure consistency in technical standard


Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Technical Support Analyst

Randstad Technologies
San Antonio, TX 78259

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Technical Support Analyst

Randstad Technologies
San Antonio, TX
US

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