7 days old

Technical Subject Matter Expert

Multiple Cities, Multiple
  • Job Code
    222030BR
Introduction


Your Role and Responsibilities
  • This position leads the technical resolution of customer and IBM backup infrastructure problems after transition to steady state. This is done through knowledge of backup platforms, storage devices and ability to troubleshoot complex issues.
  • The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed backup operations and, when necessary, to return systems to operational status. The focus of this role is for a specific dedicated customer in the financial sector and Level 3 support skills with Avamar, TSM/Spectrum Protect and Data Domain are needed. The position requires the ability to develop solutions to stabilise customer environments.
  • The position needs basic know-how of local area network components to support problem resolutions. The job also involves leading communication between technical teams, customer and internal organisation to fulfil customer needs and accomplish customer satisfaction.


Required Professional and Technical Expertise
  • Level 3/Subject Matter Expert skills in Spectrum Protect/TSM (3+ years).
  • Level 2 skills in Avamar (3+ years). Level 2 skills in DataDomain (1+ year).
  • Ability to drive solutions in backup and recovery space (3+ years).
  • Ability to work effectively with multiple internal and external stakeholders for a demanding client (3+ years).



Preferred Professional and Technical Expertise
  • Windows, Linux, AIX, Solaris OS, DB/2, Oracle, Exchange, and SQL (all 1-3 years)


About Business Unit


Your Life @ IBM


About IBM


Location Statement


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Industry

  • Computers Software and Hardware
Posted: 2019-08-10 Expires: 2019-09-09

Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Technical Subject Matter Expert

IBM
Multiple Cities, Multiple

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast