6 days old

Technical Subject Matter Expert

Multiple Cities, Multiple
  • Job Code

Your Role and Responsibilities
  • This position leads the technical resolution of customer and IBM backup infrastructure problems after transition to steady state. This is done through knowledge of backup platforms, storage devices and ability to troubleshoot complex issues.
  • The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed backup operations and, when necessary, to return systems to operational status. The focus of this role is for a specific dedicated customer in the financial sector and Level 3 support skills with Avamar, TSM/Spectrum Protect and Data Domain are needed. The position requires the ability to develop solutions to stabilise customer environments.
  • The position needs basic know-how of local area network components to support problem resolutions. The job also involves leading communication between technical teams, customer and internal organisation to fulfil customer needs and accomplish customer satisfaction.

Required Professional and Technical Expertise
  • Level 3/Subject Matter Expert skills in Spectrum Protect/TSM (3+ years).
  • Level 2 skills in Avamar (3+ years). Level 2 skills in DataDomain (1+ year).
  • Ability to drive solutions in backup and recovery space (3+ years).
  • Ability to work effectively with multiple internal and external stakeholders for a demanding client (3+ years).

Preferred Professional and Technical Expertise
  • Windows, Linux, AIX, Solaris OS, DB/2, Oracle, Exchange, and SQL (all 1-3 years)

About Business Unit

Your Life @ IBM

About IBM

Location Statement

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


  • Computers Software and Hardware
Posted: 2019-09-10 Expires: 2019-10-10

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Technical Subject Matter Expert

Multiple Cities, Multiple

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