13 days old
2018-06-112018-07-11

Position Description:


The Technical Services Senior Manager reports to the Senior Director, Technical Services. This individual is responsible for providing Internet systems engineering and technical support (80-90%), managing technical projects and external relationships (10%), as well as addressing operational issues impacting gTLD (generic Top-Level Domain) registries and registrars. They will provide level 3 technical support and subject matter expertise to resolve complex systems engineering and technical issues. Serve as a technical resource on Internet system registry and registration services, Domain Name System (DNS) security issues, and Internationalized Domain Names (IDNs). Design technical protocols to facilitate the interaction between the Registries, Registrars, Data Escrow Agents and Trademark Clearing House (TMCH). Provide technical oversight and advice for the gTLD registry accreditation/application process, and the evaluation and consideration of new services through the Registry Services Evaluation Process (RSEP). Manage technical projects involving other internal areas, contractors, and Internet community volunteers. Write detailed reports to document interactions with gTLD Registries and Registrars. Develop and implement processes to streamline operational activities. Guide efforts to integrate programs and processes. As needed, provide support to the Contractual Compliance team to facilitate gTLD Registry compliance with the technical aspects of agreements and ICANN policy, to the Policy team for implementation of new gTLD registry policies, and to the Registry and Registrar Services team to resolve issues impacting gTLD Registries and Registrars. Answer questions and assist in the resolution of disputes with Internet registries, registrars and community members. Prepare detailed technical documentation, reports, presentations and speeches for both internal and external audiences. Attend and participate in regional and international Internet technical forums and community meetings. Above duties require domestic and international travel, up to 15% of the time.

Position location is open and can be from one of our office locations or remote.


Qualifications:
Bachelor's or equivalent degree in Systems Engineering, Information/Intelligent Systems, or related field, plus 12 years of progressive, post-baccalaureate experience in the job, or in a lead technical capacity with a Top-Level Domain (TLD) registry or registrar.

Alternatively, will accept a Master’s or equivalent degree in Systems Engineering, Information/Intelligent Systems, or related field, plus 8 years of experience in the job, or in a lead technical capacity with a Top-Level Domain (TLD) registry or registrar.

Qualifying experience must include Domain Name Security (DNSSEC), Extensible Provisioning Protocol (EPP), Internationalized Domain Names for Applications (IDNA), Data Escrow and Trademark Clearing House (TMCH) standards and operations; and at least one high-level programming language (Perl, Python, Ruby or Java).

Requires domestic and international travel, up to 15% of time.

Categories

Industry

  • Information Technology

ICANN

The global Internet community working together to promote the stability and integrity of the Internet.

As a private-public partnership, ICANN is dedicated to preserving the operational stability of the Internet; to promoting competition; to achieving broad representation of global Internet communities; and to developing policy appropriate to its mission through bottom-up, consensus-based processes.

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Technical Services Sr. Manager

ICANN - Internet Corporation for Assigned Names and Numbers
Los Angeles, CA

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Technical Services Sr. Manager

ICANN - Internet Corporation for Assigned Names and Numbers
Los Angeles, CA
US

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