17 days old

Technical Services Manager

Fort Lauderdale, FL 33309
  • Job Code
    576673
  • Payrate
    $95,000 To $110,000

Technical Services Manager position available in the Ft. Lauderdale area.


Purpose:


This position has a broad range of responsibilities ranging from providing technical vision to direction, support, and oversight. The Manager of Technical Services is responsible for ensuring that all technical goods and services provided to customers maintain a level of quality. This role works closely with the General Manager to ensure that the technology and business goals are aligned to produce maximum returns.


Major Tasks, Responsibilities & Key Accountabilities:



  • Design, Define and Manage the delivery of all product/service lines that our company provides to the commercial market
  • Maintain high level oversight for all technical activity and projects
  • Manage, Support and Participate in Pre-Sales Engineering activities direct and via engineering resources
  • Provide insight on emerging technologies and the impact they might have on the business
  • Provide direction and supervision for all technical supervisors and engineering resources
  • Ensure technical goals and objectives of sales staff are aligned with ability to deliver
  • Work with technical sales in developing and maintain partner relationships
  • Play an active role in maintaining customer relationships
  • Coordinate with General Manager to ensure overall operational continuity
  • Maintain quality and quantity of technical staffing to ensure current and future business objectives can be met
  • Work with partners to develop relationships that strengthen JDL's position in the marketplace
  • Participate in the strategic planning process to define business objectives and tactics


Nature & Scope:



  • Reporting to President / GM
  • Will have responsibility for direct reports


Knowledge, Skills, Abilities, and Competencies:



  • Strong interpersonal experience leading teams of 10 or more
  • Evidence of a solid understanding of current and emerging technologies and potential impact on JDL business
  • Excellent communications skills both written and verbal
  • Ability to supervise and provide direction for technical supervisors and engineers
  • Project management training and/or experience
  • Ability to communicate at the executive level about a variety technologies and how they can impact the business
  • Working experience with a variety of IT related technologies that include Managed Services, Virtualization and Enterprise Networking
  • Working knowledge of the essentials of IT Service Management as defined in systems of IT governance such as ITIL


Qualifications:



  • BA or related experience in Information Systems or equivalent technical certifications and experience
  • Must have solid experience and recent background working with Managed Service Provider
  • 10 Years' experience in technology or related fields which include


    • Virtualization
    • Managed Services
    • IT Service management
    • Network infrastructure design and management
    • Data Center implementation

  • Experience or knowledge of ConnetWise ticketing systems or other similar ticketing systems.
  • Previous IT management experience
  • Certification and/or experience in industry recognized system(s) for IT governance


Preferred Qualifications:



  • Master's degree in related fields (Information Technology, CIS, MIS)
  • Bilingual English and Spanish

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Technical Services Manager

Randstad Technologies
Fort Lauderdale, FL 33309

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Technical Services Manager

Randstad Technologies
Fort Lauderdale, FL
US

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