9 days old

Technical Service Specialist

London, England W1A 2LQ
  • Job Code
Our international business activities truly span the globe, with a combined workforce of more than 13,000 dedicated team members and more than 30 overseas offices. Through our coast-to-coast U.S. presence, overseas offices in strategic locations, and technology platforms, we provide our clients the direct and on-the-ground support they need to effectively manage all their global business in 130 countries.

The Wells Fargo EMEA Technology team has a new opportunity for an experienced Technical Service Specialist to join the team based in London.

The primary areas of responsibility are as follows:

  • Day to day support of all issues related to desktop technology.
  • Support hardware including PC, video card, flat panel, printer, tv, scanner, fax, peripherals and Blackberry.
  • Support desktop including o/s, build, patching, security, upgrades, policies.
  • Support applications including market data (both real-time and corporate), trading apps, architectural apps, and development apps.
  • Support (trouble-shoot issues with) infrastructure for market data, trading apps.
  • Perform move / add / change work.
  • Document all issues with ticket tracking too.
  • Train customers on certain software products as and when required.
  • Strong communication skills (both written and verbal).
  • Strong CRM skills (customer follow-up, prioritization, escalation, etc.).
  • Able to multi-task and handle multiple issues at a time in a fast-paced dynamic environment.
  • Support Remote Users.
  • Handle and complete small projects (to include planning, implementation, and post-implementation support).
  • Document issues, software applications, hardware, etc.
  • Experience with blade technology.
  • Understanding of trading business.
  • Experience supporting Market Data applications including but not limited to Bloomberg, Reuters, eSpeed, and BrokerTec.
  • Experience supporting vendor and in-house developed trading applications.

Featured Jobs

Career News

Share this job:

Technical Service Specialist

Wells Fargo
London, England W1A 2LQ

Share this job

Technical Service Specialist

Wells Fargo
London, England

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast