9 days old
2017-12-012018-01-04

Technical Service Specialist

London, England W1A 2LQ
  • Job Code
    20568BR-1
Our international business activities truly span the globe, with a combined workforce of more than 13,000 dedicated team members and more than 30 overseas offices. Through our coast-to-coast U.S. presence, overseas offices in strategic locations, and technology platforms, we provide our clients the direct and on-the-ground support they need to effectively manage all their global business in 130 countries.

The Wells Fargo EMEA Technology team has a new opportunity for an experienced Technical Service Specialist to join the team based in London.

The primary areas of responsibility are as follows:

  • Day to day support of all issues related to desktop technology.
  • Support hardware including PC, video card, flat panel, printer, tv, scanner, fax, peripherals and Blackberry.
  • Support desktop including o/s, build, patching, security, upgrades, policies.
  • Support applications including market data (both real-time and corporate), trading apps, architectural apps, and development apps.
  • Support (trouble-shoot issues with) infrastructure for market data, trading apps.
  • Perform move / add / change work.
  • Document all issues with ticket tracking too.
  • Train customers on certain software products as and when required.
  • Strong communication skills (both written and verbal).
  • Strong CRM skills (customer follow-up, prioritization, escalation, etc.).
  • Able to multi-task and handle multiple issues at a time in a fast-paced dynamic environment.
  • Support Remote Users.
  • Handle and complete small projects (to include planning, implementation, and post-implementation support).
  • Document issues, software applications, hardware, etc.
  • Experience with blade technology.
  • Understanding of trading business.
  • Experience supporting Market Data applications including but not limited to Bloomberg, Reuters, eSpeed, and BrokerTec.
  • Experience supporting vendor and in-house developed trading applications.
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Technical Service Specialist

Wells Fargo
London, England W1A 2LQ

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Technical Service Specialist

Wells Fargo
London, England
GB

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