1+ months

Technical Service Specialist 2

Charlotte, NC
  • Job Code
Job Description
  • Work with employees to help in the scheduling of videoconferences
  • Ensure daily videoconferencing calendar is populated with scheduled calls for the following day and that specific meeting details and technician assignments are made to each videconference reservation
  • Remedy Ticketing Experience preferred
  • Will work to keep track of endpoints within our master database
  • Experience working within a production environment, preferably conferencing support
  • Must work well individually and with a team, manage time efficiently
  • Foresee problematic situations and work to minimize impact
  • Communicate well with technical support team to communicate meeting requirments and customer requests

Required Qualifications

  • 1+ year of technical service support experience
  • 3+ years of customer service experience
  • 3+ years of technical service help desk experience
  • 3+ years of real-time help desk customer support experience
  • 2+ years of MS Outlook support experience, including handling scheduling or booking issues

Desired Qualifications

  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to effectively listen and elicit information

Other Desired Qualifications
  • 3+ years strong Microsoft Office application experience (MS Outlook, Word, PowerPoint, Excel)
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
  • Ability to work with customers in friendly manner to help address questions and solve issues
  • Ability to plan effectively, provide detailed technician instructions, and head off potential issues that affect meeting production
  • Ability to update database with new or decommissioned equipment
  • Ability to provide solutions for special user requests
  • Be open to occasionally working after hours to meet production requirements
  • Provide training to users in scheduling process

Street Address

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



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Technical Service Specialist 2

Wells Fargo
Charlotte, NC

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Charlotte, NC

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